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Key Strengths

  • Training
  • Customer Service
  • Relationship Building
  • Problem solving
  • Multi-tasking
  • Organization
  • Communication
  • Project management
  • Research/Development
  • Systems Administration
  • Creativity
  • Adaptability

Professional experience

Support Specialist

BMC / Heritage One Door and Building Solutions
SEP 2016Present

Research, develop implement policies and procedures for multiple new programs and systems and administer all training courses to ensure procedural compliance.  

Lean Manufacturing and Continuous Improvement Specialist

Orepac Building Products
Jul 2013Sep 2016

Researched Lean Manufacturing techniques, created all Lean Manufacturing policies and procedures and used them to train  employees simultaneously at seven different branches.

Marketing Coordinator/Systems Specialist

Orepac Building Products
Aug 2011Jul 2013

Coordinated and managed the internal and external launch of a new online ordering system and initiated and administered training events for sales team and the public to ensure proper usage of the system.

Product Manager

Orepac Building Products
Jan 2010Aug 2011

Managed and prioritized the purchasing of stock product orders from start to finish and communicated concisely any timeline issues with internal and external parties

Customer Service / Inside Sales

Orepac Building Products
Apr 2007Jan 2010

Expertly formed strong business relationships with customer from over 100 different Home Depot and independent retailer locations by offering superb customer service and order management

Education

B.A. in East Asian Studies

Wittenberg University
Aug 2002May 2006

Graduated with a B.A. in East Asian Studies, Minored in Geology

Editor-in-Chief of 2006 East Asian Studies Journal, Special Edition

Japanese language youth tutor, volunteer at local historical library

Worked abroad at the American Embassy in Tokyo, Japan as part of a student-to-work program