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Key Strengths

  • Customer service
  • Relationship building
  • Communication
  • Problem solving
  • Leadership
  • Creativity
  • Adaptability
  • Project mangement
  • Multi-tasking
  • Organization
  • Training
  • Research/Development

Professional experience

IT Support Specialist

Heritage One Door and Building Solutions
SEP 2016Present
  • Point person for all warehouse management system issues requiring a calm and steady demeanor and the ability to work through problems with staff in rapid fire situations
  • Research, develop and implement policies and procedures for operations in all departments
  • Manage all IT team projects, incorporating project management software and facilitating weekly meetings to accomplish a wide variety and high volume of goals
  • Initiate and administer training programs for system launches to diverse audiences
  • Self-taught in multiple aspects of the business, utilizing my broad knowledge base to act as a resource for executive staff and management
  • Independently designed a much improved order entry system, paving the way for the implementation of new technologies
  • Organized staff members and varied teams to coordinate launch of warehouse management system

Lean Manufacturing and Continuous Improvement Specialist

Orepac Building Products
Jul 2013Sep 2016
    • Employed well-honed communication skills to act as liaison between Director of Operations and staff at all 7 branches
    • Engaged with employees from a wide breadth of cultural backgrounds and life experiences, many of whom were not fluent in English, to train on correct procedures
    • Worked in a team environment to facilitate trainings on the importance of safety in mitigating work place emergencies
    • Coordinated all projects for the Continuous Improvement Team, keeping track of priorities, scope of work and timelines using Excel Gantt charts and collaborative note taking software such as OneNote

    • Developed and administered training programs to advise warehouse staff and branch management on inventive techniques for reducing the amount of waste created through poor organizational practices
    • Managed the training of order entry staff at every branch, focusing on clear and confident communication

    Marketing Coordinator/Systems Specialist

    Orepac Building Products
    Aug 2011Jul 2013
    • Coordinated and managed the internal and external launch of a new online ordering system
    • Initiated and administered training events with sales staff and customers and provided expert technical support via phone and email correspondence
    • Independently prepared all PowerPoint presentations, marketing materials and reports for weekly sales meeting  
    • Analyzed complex pricing and sales metrics and translated into well-written reports and graphs for sales manager
    • Challenged myself to learn Microsoft SharePoint, leading to an appointment as the branch SharePoint Super User

    Product Manager

    Orepac Building Products
    Jan 2010Aug 2011
    • Utilized superior interpersonal skills to communicate effectively and create lasting relationships with product vendors
    • Thoroughly examined all special order material requests, paying attention to the smallest detail to insure order accuracy
    • Managed and prioritized the purchasing of stock product orders from start to finish and communicated concisely any timeline issues with internal and external parties

    Customer Service / Inside Sales

    Orepac Building Products
    Apr 2007Jan 2011
    • Expertly formed strong business relationships with customers from 100 different Home Depot Locations
    • Responded to customer emergency situations with tact and poise, making sure to follow up until an agreement on the appropriate action was met
    • Constructed order entry procedural documents and used these to train new employees

    Education

    B.A. in East Asian Studies

    Wittenberg University
    Aug 2002May 2006

    Graduated with a B.A. in East Asian Studies, Minored in Geology

    Editor-in-Chief of 2006 East Asian Studies Journal, Special Edition

    Japanese language youth tutor, volunteer at local historical library

    Worked abroad at the American Embassy in Tokyo, Japan as part of a student-to-work program