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Top performing student-centered executive seeking an Assistant Dean of Student Success opportunity that requires integrity and professionalism, where my counseling, strategic management, and program development skills can contribute to the overall goals and objectives of Palm Beach State College. Professional Advisor, innovator, and problem solver. Years of experience working as part of a team within highly complex business environments

Work experience


Bethune-Cookman University
Daytona Beach, Fl Director, Academic Protocol 9-14 Manage the faculty credentialing and payroll approval process for new and returning faculty. Co-Chair of the Academic Standards Committee. Serve as the liaison between the Provost, Academic Deans and Faculty committee members on matters concerning new curriculum development, courses, and academic policies. Assist in the coordination of office sponsored events such as commencement, student/faculty honors and awards, and faculty and staff institute. Lead Project Manager for the successful implementation and integration of the school's web based catalog. Responsible for updating, training, and publishing the catalog. Foster understanding and cooperation between individuals throughout the University. Prepare reports for senior management.
Nov 2006Nov 2008

Student Services Advisor

Daytona State College
Daytona Beach, FL Student Services Advisor Interviewed and advised international and domestic college students on the admissions process including making recommendations on programs of study, course selections, transcripts and financing options. Counseled current and prospective students on university policies and procedures, Florida State Statutes governing the eligibility requirements to qualify for in-state tuition, and immigration guidelines as it relates to eligible and ineligible visa types. Attracted new customers and marketed educational programs to international and domestic students through telemarketing, mailings, festivals and staff booths at community events and fairs. Reconciled and resolved individual student enrollment and academic issues. Created a departmental reference table of Foreign Nationals in non-immigrant visa classifications who may lawfully study in the US.
May 2006Nov 2006

Account Executive

First Data
Daytona Beach, FL Account Executive Enhanced full customer relationships by successfully cross-selling point of sale(POS) products and software to existing clients. Earned sales associated of the week 3 times. Reduced customer attrition on 15 accounts. Managed confidential and sensitive information to prepare business proposals that identified the needs of existing and new client accounts. Approached all sales opportunities with proper fact-finding, questioning, proactive listening, appropriate follow up, and tactful persistence.
Sep 2005May 2006

Program Manager

Adult Well-Being Services
Program Manager Launched and managed the day-to-day operations of a skill-building program for developmentally disabled adults boosting the program's census by over 50%. Monitored, evaluated and reported regularly on established individual goals for staff that focused on the strategic goals of the organization. Appointed, coached, and supervised 8 staff members under management. Compiled statistical information and reports for executive management.
Dec 2000Sep 2005

Assistant Director of Registration

Davenport University
Dearborn, MI Assistant Director of Registration/Academic Advisor Promoted to Assistant Director. Increased student retention by 5% through the development and implementation of a campus wide finalization plan. Provide academic advising in conjunction with course selection using the AS/400 computer system. Advised and assessed student's requests for drops, change of program, declaration of minors, change of catalogs, and approval to take courses at another institution. Increased retention of students through the use of personal contact, telephone calls, cards and letters. Reduced barriers to education by linking students to internal and external resources in support of retention. Appointed, coached, and supervised student workers, and staff members under management Monitored, evaluated and reported regularly on established individual goals for staff that focused on the strategic goals of the organization. Demonstrated superior soft-skills by developing strong internal relationships with key employees across departmental lines. Compiled statistical information and reports for executive management.



University of Phoenix


Eastern Michigan University