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9+ years general office experience, excellent customer service skills, data entry experience, computer skills

7 years receptionist, schedule appointments, file and update clients charts in the medical field

3 years experience in a call center helping customers manage there accounts collecting debits 

Work experience

Aarons Sales and Lease
Jun 2010Present

Manager Trainee

Aarons Sales and Lease

Collect customers feedback and make process changes to exceed customer satisfaction goals.

Make reasonable procedures exceptions to accommodate unusal customer request.

Demonstrate mastery of customer service call scripts within specified time frame.

Address customer service inqures in a timely matter.

Properly direct in bound and out bound calls 

Cash handling accuracy

Communcate with customers via phone, e-mail,or in person to obtain payments on outstanding accounts. 

Nov 2003May 2010

Veterinary assistant/ receptionist

Ennis Veterinary Clinic

Assisted veterinarians in examining animals.

Restrained animals during veterinarians procedures.

Treated sick or injured animals by prescribing medications, sitting bones, dressing wounds, or performing surgery

Performed euthanizaton for injured or sick animals following consultation with owners or per veterinarians standards.

Administered anesthetic during surgery and monitored effects.\

Prepared surgical equipments and passed insturments and materials to veterinarians during surgical procedures. 

Monitored animals recovering from surgery and notified veterinarians of any changes.

Advised animal owners regarding sananitary measurements of feeding, general care, medical conditions and treatments.

Adhered to high standards of safety cleaniness and professionalism.

Managed shelter for animals and arranged for adpotions, or euthanasisa .

Update and maintain patient filies.

Managed in comming/ out comming calls for busy medical office

Schudle and conform appointments

Communicate with customers via phone, e-mail,or in person to obtain payments or outstanding accounts.


Aug 2005Present



Ashley Cox

Eric Ortiz

Phillip Tipplet

Roxanne Martin

I worked beside her for 7 years in the veterinary field

Kathy Sims

Melinda Ratcliff


veterinary assitant
Cash handling accuracy store opening and closing Out standing communication skills Team oriented Self starter Medical terminology X-ray equipments Recording and charting procedures Use of muzzles and restraints coaching and training procedures customer service skills English/ spanish fluency