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Linda Bernabeu

Technical Trainer | SharePoint Administrator | Application Support Specialist

Education

Certification, Instructional Design

Walden University

Master's Degree, Science in Education

City University of New York - Brooklyn College

Bachelor's Degree, Electrical and Electronics Engineering

Hofstra University

Work experience

Oct 2011Present

Technical Trainer | SharePoint Administrator | Applications Support Specialist

Ellucian

Technical Trainer:

  • Design, develop and deliver internal training content to staff
  • Create and distribute content using multiple formats including but not limited to train-the-trainer, traditional classroom, webinars, and one-on-one instructions.
  • Create and edit knowledge base wikis, user's guides, installation manuals, help files, training videos, and training manuals
  • Build and maintain knowledge assessments at organization, program, and individual levels to assess needs, target development areas, and measure success
  • Work with administrators and department heads to provide post-implementation and training support, identify issues and mitigate risks

SharePoint Site Collection Administrator

  • Support, configure, develop, maintain and monitor the SharePoint Site Collection
  • Document procedures and promote best practices for using SharePoint
  • Manage SharePoint end user accounts, permissions, and access rights in accordance with best-practices regarding privacy and security
  • Support end users with all SharePoint related issues
  • Develop training materials and provide training to users with varying levels of skills
  • Analyze and assess existing business systems and procedures. Document process flows of specified activities.
  • Work with networking staff to resolve server and other issues
  • Monitor SharePoint trends (e.g. site usage and growth, disk space usage and growth)
  • Ensure the SharePoint site collection is organized using best practices; and recommending improvements, where necessary.
  • Provide reports on SharePoint usage and activity
  • Experience using SharePoint Designer and deploying solutions
  • Develop custom workflows
  • Create and manage site templates and custom content types
  • Customize site branding

Applications Support Specialist

  • Assist business groups to develop understanding about their operations and technology solutions to streamline work.
  • Assist IT team members to determine appropriate application deliverables suited to businessneed
  • Monitor all applications its execution and sustain full proof processes in lines of business needs.
  • Develop and maintain relations with 3rd party support and vendors and provide support.
  • Provide assistance to help-desk team and other clients to secure easy and timely assistance in the organization for all levels.
  • Maintain knowledge on all technologies, architectures tools which provide an application-based solution
Aug 2006Oct 2011

Instructional Technology Specialist

Red Bank Charter School
  • Used technology to develop teaching methods
  • Designed teaching methods around learning theories to support integrating technology across content areas
  • Evaluate instructional programs
  • Instructed and Trained faculty in the use of technology to support academic goals and improve classroom learning environments
  • Provided instruction of Information Literacy for grades K-8 students
  • Provided technical support to staff and students utilizing educational technologies
  • Provided instruction in Graphic Design and Animation for grades 6-8
  • Webmaster
  • Student Information System Administrator

Summary