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Work experience

Sep 2005Present

Loan Doc Specialist V

Wells Fargo Home Mortgage
  • Compliance team member (Nov '11- Present)


          Pulling reports and assigning daily pipelines to team members

          Completing second level reviews on Right to Cancel forms, pre-close (LIS and LPS)

          Completing audits on executed Right to cancels forms (LIS and LPS)

          Development of team PPH

          Certified to complete cancellations of loans

  • Processing/Compliance SME In St. Louis (Feb '12 - March '12)


          Training and development of new compliance team members

          Conducting training classes for all new hires

          Conducting up training on a individual basis for team members that need additional assistance          

          Assisting team members with processing questions

  • Loan Doc Specialist (Sept '05 - Nov '11)


          Collecting conditions to satisfy underwriting conditions

          Customer service through emails and over the phone

          Completing insurance and bank referrals

          Training of new team members

          Held a 1R underwriting authority to decision A15's

Sep 2002Jun 2005

Customer Service Representative II

ADT Security
  • Billing Dapartment


          Taking 100+ inbound calls daily

          Processing customer requests via email

          Training new employees on the three different computer systems used by ADT

          Organize and execute team projects

          Handling escalated customer calls

Feb 2001Sep 2002

Leasing Consultant

Woodcreek Apartments


          Leasing apartment homes and home furnishing packages over the phone, on site and via email

          Schedule Maintenance for current and upcoming apartments

          Key log (responsible for 260 apartment keys, checked in and out)

          Organize and execute group projects, resident relations and news letters

          General office skills


I have been with Wells Fargo Home Mortgage since September of 2005. During that time, I have held positions in processing, compliance and as a SME in St. Louis. I previously held a 1R underwriting authority and attended and underwriting training class.


I am looking to advance my career by taking on new challenges and responsibilities within the underwriting department.


  • Multiple monthly high service score recognitions
  • Attended the 2011 Customer Service Trip