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Work History

April 2016Current

Waterford Pools

Accountant
  • Prepares asset, liability, and capital account entries by compiling and analyzing account information.
  • Documents financial transactions by entering account information.
  • Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
  • Maintains accounting controls by preparing and recommending policies and procedures.
  • Guides accounting clerical staff by coordinating activities and answering questions.
  • Reconciles financial discrepancies by collecting and analyzing account information.
  • Secures financial information by completing data base backups.
January 2016March 2016

Collections Specialist

ProCollect Incorporated
  • Contacting past due accounts via phone
  • Working on 200-300 accounts per day
  • Maintaining accurate collection notes on past due accounts
  • Customer Collections Associate (Consumer Credit and Collections)
  • Operating a collections database in a Windows-based operating system.
  • Communicating calmly with past due account holders who are upset or hostile.
  • Completing other tasks as assigned .
Mar 2015Apr 2015

Customer Service Representative

PLS Check Cashers
  • MAINTAIN a balanced cash drawer at all times, and PROMPTLY REPORT any discrepancies to management.
  • SOLICIT customers and potential customers to use our products and services.
  • PROMOTED the company’s special customer referral.
  • PROVIDED outstanding customer service so that they will choose to do business with us rather than our competitors.
  • RESOLVED and DOCUMENTED customer complaints.
  • COMPLETE all transactions in compliance with federal, state and local laws and regulations.
  • SERVICE customer accounts making sure that all documentation is complete, accurate and filed away properly.
May 2014Sep 2014

Teller

Western Union
  • Possess good communication skills
  •  Cash handling
  •  Excellent customer service
  • Cross sell all Western Union and ancillary products
  •  Faxes 
  • Sold lotto 
  • Also conjoined with USPS, of course mailing experience is involved
  • Fidelity Payments

Education

Aug 2011Jun 2015

High School DIploma

Sam Houston High School

Skills

Computer Technology 
  • 45 WPM
  • Documentation
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Presentation
  • Email
  • Design


Languages
  • Spanish and English Fluency
Strong Interpersonal skills

    • Verbal Communication
    • Non-Verbal Communication
    • Listen 
    • Negotiation 
    • Problem Solving 
    • Decision Making
    • Assertiveness
Prioritizing

 Every client/customer must be prioritized, so they know they are important. As well as prioritizing my responsibilities at work.

Leadership 

With leadership comes challenges, teamwork, motivation, strategy, vision, goals, and management. All with presenting a positive personal image!

Organization
  • Demonstrates flexibility in handling change
  • Keeps things neat and orderly
  • Uses time wisely
  • Arrives on time
  • Manifests skills in prioritizing and management of time and stress

Summary

They say you never work a day in your life if you love your job, well here I am to never work a day in my life by applying to your open position! As uncanny as that sounds I am definitely ready to work!

Goals

I plan to establish my own company through seeing the way other leaders lead their team, by grabbing knowledge from left to right and being able to use that for my own good in the present and future. I want to make a movement for people who are in need, to reduce poverty and hunger in America. I know I am just one person to take on a big thing, but all it takes is one person to start up a potential movement by encouraging your ideas to others! My career goal is to become a mortician along the way and build my own funeral home and would love to name it "Celebration of Life Funeral Homes".  I WILL achieve my goals and eventually make new ones when they are accomplished!