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Lilly Zdyber

Hospitality and Resorts Management Professional


I am fluently bilingual in English and Spanish. I have developed excellent customer service skills along with a natural upbeat and friendly personality. I have expert knowledge of hotel software for well-balanced knowledge and experience. These skills range from report management to high volume front desk and call center experience. I maximized employee performance and efficiency by building and providing training, coaching, organization, and technology resources to the associates. I have a witty personality for a perfect  balance between professional and fun.

Work experience

Jul 2016Present

Front Office Night Manager

Mandarin Oriental Las Vegas

Lead Executive responsible for all operations within the resort during the night shift. Maintains Five Star standards, appearance standards, guidelines and expectations. Visibility of engineering, security, and housekeeping during the night shift. Trains staff and Supervisors when appropriate. Ensures all disciplinary procedures are updated and in accordance with resort needs. Organizes proper room assignments, handling of VIP arrivals and preparations. Conducts nightly end of day audit procedures balancing all financials. Communicates all updates and reports to Executive Team of nightly activities.

Jan 2012  Jul 2016

Executive VIP Lounge Supervisor

Mandalay Bay Resort & Delano Las Vegas

Manage a team of 30 Lounge Representatives. Hire the highest quality candidates while adhering to the company's diversity commitment. Training Development for Lounges to adhere to resort luxury standards. Conduct guest satisfaction reporting through survey program GEM. Resolve guest challenges using all forms of guest correspondence and communication. Run and analyze management reporting for daily operations. Conduct daily pre-shifts for using exciting and innovative ideas to boost guest satisfaction scores.

Oct 2011  Dec 2011

QA Manager

Zephyr Partners, LLC

Built a brand new QA department and  created training agendas for new employees. Created evaluation guidelines and documents to be used for grading employee performance. Trained new and current employees on best practices in which to succeed.

Nov 2009  Oct 2011

Sky Suites Representative

Aria Hotel and Casino
Oct 2008  Nov 2009

Wholesale Specialist, Call Center, Front Desk, and Reservations 

Wynn Las Vegas
Nov 2007  Oct 2008

Front Office Mentor

Venetian and Palazzo Resort and Casino