Successfully launched product European Market sales through Switzerland eCommerce platform QoQa; Set a company one day sales record, at the same time expanded operational network for a major territory.
Conducted market research on TV media weather content ecosystem, strategized partnership programs with TV stations in US; Drive and cultivated collaboration with Weather Underground (part of the Weather Company acquired by IBM).
Expended growth horizon with business development as a data services provider for verticals including viticulture, golf course, hospitality, public safety and business intelligence.
Represented company to pitch for funding venture capital funding, and attended startup events.
Participated in digital marketing campaigns, targeted for mobile app download, device online sales, Kickstarter crowdfunding, and new business opportunity lead generation.
Lead product management team to own and drive product roadmaps, research and evaluate requirements for hardware, firmware, platform, web, mobile applications and data services.
Lead platform effort in building foundations for Smart Things, Smart Building, Smart Cars and Smart Home space; setting company's long term goal as a weather service company.
Hands on operational management for device sales through eCommerce site and Amazon Launchpad.
Initiated community building campaigns to raise brand awareness, educate public as technology evangelist, strengthening company market positioning with a focus in targeted verticals.
Hiring and on-boarding key resources, identify gaps in business processes to improve cross-function team efficiency.
Built almost from scratch the platform UI framework team, a multi-functional development team of ~13 front end, backend developers, quality assurance engineers and UX designer, located cross 3 different sites;
Successfully led the team delivered EnergyIP web UI framework and modules of eMeter's MDM Smart Grid applications;
Worked very closely with architects, product managers, and other stakeholders, bridging between priority conflicts, identifying and making necessary adjustment for business processes;
Led the effort of key technologies evaluation, writing prototype project using Sencha ext JS 4.0 and Velocity Template Language for ReSTful services JAVA code layer generation;
Directly involved in functional and usability design review, preparing UI specs, overseeing all product delivery points including App team web services integration, QE automation using Selenium WebDriver, wiki documentation, best practice reviews;
Oversaw application framework platform team, system performance tuning and bench marking, web security vulnerability analysis, and system health monitoring tool development;.
Responsible for successfully delivery of web UI framework to other business units, supporting their web application development effort;
In this solution selling leadership role, responsible for preparing product demonstrations for key clients as portfolio product experts, responding to RFP/RFI conducting on site technical workshops, participating in customer scenario analysis for Call Center, Order management, Device Control Management, Retail Store Front Order System;
Direct customer facing experiences at all levels with proven track record of large scoped integration project concept demonstration, estimation preparation and other solution selling responsibilities serving telecommunication service providers (AT&T, Sprint, T-Mobile, DirectTV, DISH, Telus, Vodafone, FarEastone) in US, Europe, and APAC;
Conducting competitive analysis against shortlisted competitors (Oracle, SalesForce); Compile and propose product requirements to directly influence engineering road map with customer feedback;
Initiated and executed go to market strategy to penetrate China telecommunication industry, identified key stakeholders, secured budget from both sides of the joint venture, spearheaded the project all the way to on time delivery;
Responsible for design and lead PoC projects for portfolio solution sales team, played major role in winning deals like Nexcom Bulgaria;
Expertise in CRM, OMS, Business Process Manager and Self Service; Provide consultation and technical support to product marketing, professional services and corporate training department; Working closely with onsite account executives, offering technical consultations in all stages of sales life cycles for cross sell and up sell opportunities.
Oct 2000Dec 2006
Development Expert, Technical Team Leader
Started off as a developer in ClarifyCRM's Sales Automation application team, and gradually grow into a development expert and technical team leader role;
Responsible for ClearSales, which is an enterprise software similar to SalesForce, that streamline enterprise sales processes, improve efficiency especially for customers with complicated and long sales cycles;
Responsible for ClearCallCenter, which helps companies like Microsoft, AT&T to improve customer care agents efficiency, increase talk time and number of resolved cases, reduce number of clicks per case;
Developed and managed product localization for international markets;
Provided internal and external trainings for professional services and system integration partners like IBM;