Heather Cripps

Objective

To obtain a position with Aerojet Rocketdyne Camden to utilize my experience and education to contribute to the Aerojet Rocketdyne team and further advance my career.

Skills

Skills

Microsoft Outlook

Microsoft Word

Typing

60-70 WPM

Power Point

Microsoft Excel

Work History

Work History
Oct 2012 - Present

Sales Coordinator

National Technical Systems
  • Responsible for managing all aspects of sales and customer relations
  • Develop and maintain daily, weekly, and monthly reports to present to upper management for key decision making
  • Coordinate with operations and customers on upcoming and current programs
  • Works directly with Program Management on Cost/Schedule analysis reports to manage program metrics
  • Works directly with Application Engineers with execution of customer requests and quotes
  • Responsible for developing monthly, quarterly, and annual reports for delivery Government Procurement Officials
  • Manage and present monthly financial reports to upper management
Oct 2011 - Oct 2012

Sales Account Manager

National Technical Systems
  • Manage over 200 DOD, Military Contractor, & Commercial accounts with annual sales of over 8 million
  • Actively pursue new business opportunities and travel to customer locations to present NTS products to new customers
  • Perform customer follow-ups to ensure the quality of NTS services to help improve customer satisfaction and retention
  • Prepare and deliver quotes for defense and military testing programs
  • Prepare sales reports on a weekly basis for sales meetings
  • Work closely with program management to ensure all customer needs are being met
Jul 2010 - Oct 2011

Customer Service Agent\Quote Administrator

National Technical Systems
  • Manage quotes and other business activity within Microsoft Dynamic AX                                                 
  • Directly communicates with customers regarding current and future opportunities
  • Act as the customer liaison between the customers and other members of the NTS team
  • Organize and present monthly sales reports to upper management
  • Facilitate communication between DOD and Prime Contractors during the quoting process
  • Organize and input required documentation into Microsoft Dynamic AX for new and upcoming opportunities
Aug 2008 - Jul 2010

Branch Manager

Farmers Bank and Trust
  • Opening and Closing a Branch
  • Full responsibility of Branch 
  • Managed all aspects of customers bank accounts
  • Supervisor over 3 other tellers
  • Worked with over $ 300,000.00 on a daily basis
  • Presented professionalism when dealing with customers personal information
Jan 2008 - Aug 2008

Assistant Manager

Holiday Inn Express
  • Responsible for all accounts receivable
  • Direct supervisor for eight Holiday Inn employees
  • Directly responsible for managing all aspects of the “Front Desk” operations
  • Technical expert for any and all software related issues
  • Second in Command for all General Manager Duties
Jul 2007 - Jan 2008

Head Front Desk Clerk

Holiday Inn Express

  • First in line for Customer Service for all Holiday Inn Customers on a daily basis
  • Handle numerous Customer Service issues in a polite and cheerful demeanor
  • Skilled in handling upset or unruly customers with a delightful attitude
  • Provide Holiday Inn Customers with phone reservation services
  • Fill in as the Assistant Manager when no manager is available
Jan 2006 - May 2007

Cash Office Team Member

Lowe's Home Improvement

  • Personally managed over $30,000.00 worth of sales on a daily basis
  • Responsible for preparing the daily deposit
  • Responsible for maintaining daily sales reports and preparing them for managers needs
  • Responsible for preparing registers for daily use by cashiers
  • Responsible for maintaining a secure environment for contents of the safe and daily revenue

Education

Education
Jul 2011 - Present

Bachelor of Science in Business Administration

Columbia Southern University

Scheduled completion date of April 2014. Currently 80% complete. GPA of 3.57

Dec 2011 - Dec 2012

Sandler Training
Aug 2012 - Aug 2012

South Arkansas University Tech
Mar 2012 - Mar 2012

South Arkansas University Tech
May 1998 - May 2002

High School Diploma

Harmony Grove High School

References

References

Scott Sweat

Gary Keene

Traci Ward

Albert Hovis

Secret