Heather Cripps


To obtain a position with Aerojet Rocketdyne Camden to utilize my experience and education to contribute to the Aerojet Rocketdyne team and further advance my career.



Microsoft Outlook

Microsoft Word


60-70 WPM

Power Point

Microsoft Excel

Work experience

Work experience
Oct 2012 - Present

Sales Coordinator

National Technical Systems
  • Responsible for managing all aspects of sales and customer relations
  • Develop and maintain daily, weekly, and monthly reports to present to upper management for key decision making
  • Coordinate with operations and customers on upcoming and current programs
  • Works directly with Program Management on Cost/Schedule analysis reports to manage program metrics
  • Works directly with Application Engineers with execution of customer requests and quotes
  • Responsible for developing monthly, quarterly, and annual reports for delivery Government Procurement Officials
  • Manage and present monthly financial reports to upper management
Oct 2011 - Oct 2012

Sales Account Manager

National Technical Systems
  • Manage over 200 DOD, Military Contractor, & Commercial accounts with annual sales of over 8 million
  • Actively pursue new business opportunities and travel to customer locations to present NTS products to new customers
  • Perform customer follow-ups to ensure the quality of NTS services to help improve customer satisfaction and retention
  • Prepare and deliver quotes for defense and military testing programs
  • Prepare sales reports on a weekly basis for sales meetings
  • Work closely with program management to ensure all customer needs are being met
Jul 2010 - Oct 2011

Customer Service Agent\Quote Administrator

National Technical Systems
  • Manage quotes and other business activity within Microsoft Dynamic AX                                                 
  • Directly communicates with customers regarding current and future opportunities
  • Act as the customer liaison between the customers and other members of the NTS team
  • Organize and present monthly sales reports to upper management
  • Facilitate communication between DOD and Prime Contractors during the quoting process
  • Organize and input required documentation into Microsoft Dynamic AX for new and upcoming opportunities
Aug 2008 - Jul 2010

Branch Manager

Farmers Bank and Trust
  • Opening and Closing a Branch
  • Full responsibility of Branch 
  • Managed all aspects of customers bank accounts
  • Supervisor over 3 other tellers
  • Worked with over $ 300,000.00 on a daily basis
  • Presented professionalism when dealing with customers personal information
Jan 2008 - Aug 2008

Assistant Manager

Holiday Inn Express
  • Responsible for all accounts receivable
  • Direct supervisor for eight Holiday Inn employees
  • Directly responsible for managing all aspects of the “Front Desk” operations
  • Technical expert for any and all software related issues
  • Second in Command for all General Manager Duties
Jul 2007 - Jan 2008

Head Front Desk Clerk

Holiday Inn Express

  • First in line for Customer Service for all Holiday Inn Customers on a daily basis
  • Handle numerous Customer Service issues in a polite and cheerful demeanor
  • Skilled in handling upset or unruly customers with a delightful attitude
  • Provide Holiday Inn Customers with phone reservation services
  • Fill in as the Assistant Manager when no manager is available
Jan 2006 - May 2007

Cash Office Team Member

Lowe's Home Improvement

  • Personally managed over $30,000.00 worth of sales on a daily basis
  • Responsible for preparing the daily deposit
  • Responsible for maintaining daily sales reports and preparing them for managers needs
  • Responsible for preparing registers for daily use by cashiers
  • Responsible for maintaining a secure environment for contents of the safe and daily revenue


Jul 2011 - Present

Bachelor of Science in Business Administration

Columbia Southern University

Scheduled completion date of April 2014. Currently 80% complete. GPA of 3.57

Dec 2011 - Dec 2012

Sandler Training
Aug 2012 - Aug 2012

South Arkansas University Tech
Mar 2012 - Mar 2012

South Arkansas University Tech
May 1998 - May 2002

High School Diploma

Harmony Grove High School



Scott Sweat

Gary Keene

Traci Ward

Albert Hovis