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Work experience

2000Present

Director

International Business Machines Corp. (IBM)

Director, Jam Program Office and Collaborative Innovation (CHQ, Enterprise Transformation)

  • IBM's Jam, often referred to as crowdsourcing or as open innovation, is a defined approach to kick start innovation across a company, industry, or with consumers by harnessing the collective brainpower of a group to a given problem or business challenge.  Examples of IBM Jams

  • Commercialized IBM's internal IBM Jams for use by clients resulting in $100M+ in direct revenue within two years

  • Advise CEOs and public sector executives on IBM's collaboration strategy and its applicability for innovation and direct impact in their company or organization

Program Director, Corporate Intranet – Strategy and Operations (Office of the CIO)

  • Set and implemented strategy to drive use and adoption of enterprise portal by employees and business units as the company’s “single point of entry” for workplace needs. Annual savings attributed at $2B
  • Team awarded Nielsen Norman Group’s Top 10 Best Intranet Award for 2006
  • Led enterprise-wide program to consolidate, migrate and integrate thousands of stand-alone corporate and business unit sites into enterprise portal. Operational savings of $100M

Senior Manager, Corporate Intranet – Content Management (Corporate Communications)

  • Developed corporate intranet personalization and workforce enablement strategy across units and countries to deliver employee-tailored content by location, job role, business unit and industry
  • Teamed with country Communications departments to provide effective internal messages for employees throughout the organization
  • Managed team of over 300 content professionals around the globe and consolidated group onto a single content management tool

Managing Principal, Strategy and Change Global Practice (Global Business Services)

  • Responsible for sales and delivery of enterprise portal business solutions at the CEO / Board level across  multiple industries and geographies
  • Developed strategic partner relationship with European-based financial services company to grow new account into $20M global portal initiative.  Project utilized synergies of global integration but remained flexible to specific country and business unit requirements - resulting in rapid adoption/ integration across the Group
19952000

Client manager and government industry knowledge director

Arthur Andersen, Business Consulting
  • Integrated content and experience across four separate business units across ten countries to develop Andersen's first government industry corporate intranet 
  • Sold and delivered multi-million dollar business transformation and re-engineering projects for governmental agencies and organizations
19921995

Legislative Analyst

Senior Executives Association
  • Served as liaison to US federal agencies and US congressional committees on executive and management issues impacting the Senior Executive Service (SES) level in the Federal Government

Education

B.A.

Magna Cum Laude

M.A.

Papers & Presentations

Portfolio

Portfolio

Media Interviews

Selected Media / Speaking Experience

  • Forrester report, “Jam sessions unlock innovation for product strategy,” 2011
  • YouTube interview for the IBM Social Media channel, “A decade of Jamming,” 2011
  •         IBM @ 100 centennial series on company’s top 100 accomplishments, “A Global Innovation Jam,” ibm.com, 2011
  • Blog interview with Gaurav Bhalla, “Collaboration, Co-creation and Innovation Jams,” 2010
  • Radio interview with Federal News Radio, “Security Jam wasn't a face in the crowdsource,” 2010
  • Interview with Washington Technology, “IBM Jam technology goes global,” 2010
  • Guest lecturer, Georgetown University’s McDonough School of Business, Executive MBA program, “Driving organizational change with emerging and enabling technology,” 2010
  • Panelist for The Conference Board, “Embracing Social Media for Corporate Advantage,” 2009
  • Interview with BlogTalkRadio on Collaborative Innovation and impact ofMillennial generation on the future of work, 2009
  • Interview with InformationAge, “Web 2.0 in business,” 2008
  • MIT Sloan Management Review, “IBM's Innovation Jam: An Inside View,” 2008
  • Forrester report, “The Three Archetypes of Innovation Management Tools,” 2008
  • Presenter for American Express and GE co-sponsored, “New Media 2007” internal conference
  • Interview with The Financial Times, “IBM to offer Corporate ‘Jamming’ ”
  • IBM CEO-sponsored event, CIO Leadership Forum, “The New CIO: Setting the Innovation Agenda”
  • The Conference Board, “Strategic Employee Communication: Engaging and Motivating Employees”
  • Forrester report, “Reversing the Aging Workforce Crisis: IBM’s Intranet Sharpens IBM’s Memory”

About Liam

An expert in enterprise collaboration and innovation, Liam leads IBM's approach to massive, online collaboration for business and social innovation inside and outside of the company.  Liam's background blends business transformation consulting, Corporate Communications and CIO skills.  For nearly 20 years Liam has focused on employee collaboration in large, complex organizations to:

  • drive greater employee engagement; 
  • foster a culture of innovation across global organizations; and
  • generate new business and market opportunities.  

Liam has led both physical and virtual, online teams ranging in size from a few dozen to a few hundred across North America, Europe and Asia.  Liam holds dual nationality with the UK and the US.

Specialties

enterprise collaboration, employee engagement, business innovation, co-creation, crowdsourcing, digital and social media, corporate analytics