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Success-drive IT professional skilled in the design, installation, and maintenance of computers, networks, and servers. Outstanding client relationship skills with a commitment to providing the highest level of customer service. Proven ability to work well independently with minimal supervision. History of producing quality work in fast-paced environments. Committed to ongoing professional growth. Skilled trainer and project leader; able to master innovative software and platforms. Seeking position to apply skills and knowledge to the entire system stack, and drive forward modern concepts including cloud architecture and automation.

Areas of Expertise:

  • System Design & Installation
  • Process/Procedure Development
  • Troubleshooting & Problem Resolution
  • Cloud Architecture and Automation
  • Network Security
  • Technical Documentation
  • Customer Satisfaction
  • User Training & Support


Cloud Platforms

Azure, AWS, vCloud Director, Azure Stack, OpenStack, CloudFoundry

Windows Platforms

NT4, 2000, 2003, 2003R2, XP, Vista, 7, 8, 10, 2008, 2008R2, 2012, 2012R2, 2016TP5

Apple Platforms

macOS, iOS

Linux Platforms

Ubuntu, Ubuntu Snappy, RedHat, Centos, Photon, CoreOS

Virtualization Platforms

VMware , Hyper-V, Citrix, XEN

Containerization Platforms

Docker, Docker DataCenter, Docker Swarm, Mesos

Packet Capture

Gigamon, Wireshark, Observer

Automation and Orchestration

Ansible, Chef, Terraform, Azure Automation,


Raspberry Pi, Windows IoT, Azure IoT Services

Development and Scripting

C#, PowerShell, Bash, Objective-C, Python, Ruby

Continuous Integration and Continuous Delivery

Jenkins, Travis-CI, CodeShip, Visual Studio Release Manager

Data Platforms

Azure SQL, Redis, SQL Server 2012/2014/2016, MongoDB, Elasticsearch, Hadoop, DocumentDB

Work History

Solutions Architect, Adv

Jack Henry & Associates, Inc.

Responsible for taking projects from lose idea to a fully architect-ed and implementable solution. Worked with various teams to incorporate best practices for network, systems, and security, while also introducing new concepts and practices not yet adopted within Jack Henry. Worked to assist with evaluation and implementation of cloud technologies, while also educating teams involved. Constant evaluation of cloud and automation technologies and their use to solve problems with various projects.

Key Achievements:

  • Designed and built Azure based development environment, including building automation integration to provision subscriptions and deploy services.
  • Designed and built developer "BYOD" style wireless environment, policies, and use-guides. Developed automation integration for use in self-service registration of wireless devices.
  • Provided design and Architecture for migration of cloud architecture platform from AWS, into on-premises multi-tenant private cloud, while also forecasting and building to include increased capacity.
  • Incorporated use of Docker into enterprise message bus platform, including scripting deployment for system.
  • Technology agnostic evaluation and recommendation for Knowledge-Management in the department, based on incorporating KCS principles. Established foundation guidelines and participated on KMS Council to drive vision and adoption.

Applications Engineer, Sr

Jack Henry & Associates, Inc.

Install, service, and maintain various software platforms built by Jack Henry. Part of the advanced services team handling training, hosted platform design and install, real-time wires platform operation and support, Install and Support escalations, and development group support. Provide support to third party integrator in the development cycle for consuming Jack Henry Web Services. Involved with development process of new products and services, helping to shape the vision and implementation.

Key Achievements:

  • Wrote and administered training for new versions of platform, including lab design and scenario testing.
  • Implemented standardized vendor testing for new third party integrator to help reduce common first time consumer mistakes, and increase customer satisfaction.
  • Provided application testing procedures to identify performance issues with core integration and real time wires platforms.

Network Engineer

Computer Information Systems, Inc.

Install, service, and maintain serves and network equipment used in 911 dispatch centers and emergency vehicles. Implement and maintain virtualization technology and thin computing infrastructure with VMWare, Citrix, and Hyper-V. Deploy redundant server and network systems in multiple data centers.

Key Achievements:

  • Reduced install time of product by developing installation support through InstallShield.
  • Improve maintenance of customer deployments by assisting in creation of auto update mechanism.
  • Design, deploy, and maintain VPN and Security equipment to FIPS 140-2 requirements in order to meet FBI, CJIS, and State security requirements.

Systems Engineer

Choice Solutions, LLC

Deploy Active Directory, firewalls, NAS, SANs, IP-based telephony, and network systems. Implement PaperWise and SharePoint portal servers used in Information Life-cycle Management. Implement and maintain virtualization technology and thin computing with VMWare and Citrix.

Key Achievements:

  • Consistently show talent for managing multiple tasks simultaneously and following through on all assignments.
  • Maintain excellent record of client satisfaction by keeping customers updated on project status, promptly resolving problems, providing after hours support, and influencing vendors to assist in superior pre- and post-sales support.
  • Excel at designing and implementing scalable, secure, and reliable inter-networking devices.
  • Improved design, implementation, and maintenance by creating standard project documentation.
  • Enhanced customer and technician systems support by developing detailed technical diagrams.

Network, Switching, Cryptographic Systems Apprentice

United States Air Force

Sustained network infrastructure, cryptographic equipment, and deployable switching systems in both fixed and deployed environments. Held Secret Security Clearance.

Key Achievements:

  • Demonstrated teamwork and strong problem solving, diagnostic, and analytical skills in the troubleshooting and repair of malfunctioning equipment.
  • Maintained excellent record of compliance with technical data, instructions, and work standards.
  • Assisted in evaluation of base and command sustainment programs  as member of inspection team.

Service Consultant

Omega Imaging Systems

Installed, maintained, and troubleshot Siemens Mammomat equipment and hardware VPN solutions in multiple locations. Assisted hospital supervisors and staff with the identification and resolution of various technical problems. Educated users on equipment and software utilization. Designed, installed, and configured networks and servers. Conducted onsite customer requirement analyses.

Key Achievements:

  • Improved service by authoring troubleshooting procedures for installation and PACS system.
  • Assisted sales team by providing education on PACS designs and developing Visio designs for sales proposals.

EARLIER EXPERIENCE as a Service Consultant with eXpert Data Solutions, LLC, and NT Engineer with Lowry's PC Solutions, Inc.

Education and Training

Pima Community College

Labette Community College

Community College of the Air Force

MCSE (NT4/2000/2003)

MCSA (Charter Member on 2000/2003)


ITIL Foundations v3

KCS Principles V5