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Organization skills
-detail oriented -meets deadlines -work well under pressure -strong organizational and analytical skills -coordinates tasks -set goals -multi-tasks  
People skills
-Social -Negotiation -Leadership -Teamwork -Cultural diversity  
Thinking Skills
-Creative thinking -Problem solving skills -Decision making skills  
Interpersonal skills
-works well with others -sensitive and understanding of feelings -supportive -self confident -accepts responsibility -self-management  
Office Skills
-Microsoft Word -Microsoft Excel -Microsoft Office -Microsoft Outlook -ten key -filing -preparation of correspondence -answering multiple phone lines -Internet -Typing speed of 50WPM
Technical Skills
-Extensive use of computer skills as a tool to research, organize, evaluate and communicate information -Able to use digital technology and communication/networking tools and social networks to appropriately access needed information.
-Writes clearly and concisely -listens attentively, negotiates/resolves differences -gathers appropriate information -conducts small group meetings -trains new employees -communicates effectively in written correspondence -collaborates effectively with others


To obtain a position in a career that allows me to utilize the skills and knowledge I have received through education and work experience; a job that offers opportunity for growth and advancement by continually seeking ways to challenge and expand my learning and abilities. 

Work experience

May 1997Dec 2012

CSR/Security Officer/Teller/Vault Teller

First Federal

During my 15 years of employment in banking I acquired many skills and gained a great deal of knowledge in areas of customer service, leadership and communication skills.  My main job was CSR/New accounts in which I assisted new and existing customers with their banking relations and financial needs.  I also had many other years of experience with vault duties as well as assisting on the teller line on a daily basis.

Customer Service Skills-

-Responsible for providing excellent customer service to internal and external customers

-Offered products to customers by determining their individual needs

-Assisted and helped customers in all aspects or maintaining bank accounts

-Maintained confidentiality

Leadership and Communication Skills-

-Organized and presented monthly scheduled meetings

-Conducted training for new employees

-Set quarterly goals and designed and incentive based program

-Responsible for making important judgments and decisions by evaluating and analyzing each individual situation



Shauna Jentzsch

Lane Godfrey