To obtain a position in a career that allows me to utilize the skills and knowledge I have received through education and work experience; a job that offers opportunity for growth and advancement by continually seeking ways to challenge and expand my learning and abilities.
During my 15 years of employment in banking I acquired many skills and gained a great deal of knowledge in areas of customer service, leadership and communication skills. My main job was CSR/New accounts in which I assisted new and existing customers with their banking relations and financial needs. I also had many other years of experience with vault duties as well as assisting on the teller line on a daily basis.
Customer Service Skills-
-Responsible for providing excellent customer service to internal and external customers
-Offered products to customers by determining their individual needs
-Assisted and helped customers in all aspects or maintaining bank accounts
-Maintained confidentiality
Leadership and Communication Skills-
-Organized and presented monthly scheduled meetings
-Conducted training for new employees
-Set quarterly goals and designed and incentive based program
-Responsible for making important judgments and decisions by evaluating and analyzing each individual situation