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I am an experienced, goal-oriented, multi-lingual, IT professional in the areas of project management, business analysis, technical writing, and document translation.I possess a broad range of skills that allow me to manage and execute projects in multiple domains by providing integration, time, scope, and issue management; requirements gathering, documentation, and management.Solid track record in the development of business requirements documents, use cases, master test plans and other critical project artifacts for a broad range of business applications and IT solutions.

Work experience

Oct 2010Present

BA Consultant

Delta Air Lines

·Analyzing service recovery business process diagrams for an SAP system integration project

·Translating business processes into test scripts

·Working with QA team to implement testing strategy for service recovery application testing efforts

·Creating reusable test scripts in HP Quality Center

·Defining test scope and creating work breakdown structures

·Developing time estimates

Feb 2010Jan 2011

Information Design Consultant


·Provided scope and time estimates to team manager for internet banking documentation project

·Analyzed and documented application and online help page mapping

·Analyzed and corrected online help documentation defects

·Initiated functional spec for upgrade project

·Documented screens for online application for end-user interface

·Developed online help for new internet banking functionality

Sep 2009Jul 2010

BA/Information Design Consultant


·Developed wireframes for customer and system administrator for PCI application web pages

·Developed work breakdown structure (WBS) for agile requirements project

·Interacted with developers and business users for requirements and design reviews

·Developed user guides content for new PCI master data application

·Developed training presentations and delivered training of new application

·Developed current state process diagrams of undocumented PCI processes

·Wrote use cases

·Developed activity diagrams for strategic projects

·Produced requirements planning to be integrated into overall project plan

·Developed Business Requirements Documents (BRDs) for web enhancement project

·Developed project plan for requirements management planning

Mar 1997Jul 2008

Sr. Business Analyst

Delta Technology

·Coordinated disaster recovery planning within enterprise portfolios

·Coordinated Service Center (Peregrine Renewal) project

·Coordinated SAP bolt-on (COTS) implementations resulting in successful SAP FI and MM implementation

·Coordinated SAP patch implementation in production support environment while allocating and assigning resources

·Conducted new hire training for new Business Analysts (BAs) joining the company on enterprise Software Development Life Cycle (SDLC) methodology

·Designed and conducted coaching and mentoring program for the Business Analysis Practice (BAP)

·Defined support processes for Help Desk Support

·Developed BRDs, RFPs, and use cases

·Gathered requirements for Software Distribution Renewal (SDR) project

·Worked with Systems Monitoring to define processes prior to outsourcing to IBM.

·Participated in ITIL strategic sessions for analysis of Service Support areas such as Service Request, Incident, Problem, and Change Management.

·Performed system integration testing for Airport Renewal back office and Ascend suites.

·Interacted with vendors and Delta users to coordinate COTS project implementation

·Tested COTS applications for Campus Renewal project of workbench implementation

·Gathered requirements for FMS and Traffic and Capacity (T&C) system

·Presented COTS package implementation strategy to the Technology Review Board (TRB)

·Certified a variety of COTS packages including packages in Latin America

·Translated credit card application system from Brazilian Portuguese into English

Apr 2004Dec 2007

Marriage Enrichment Coordinator

Marriage Ministry Support

Coordinated weekly events, assigned staff, planned/coordinated project teams as a volunteer.

Apr 1995Nov 1996

Technical Writer (contractor)

Coca-Cola Enterprises

·Developed user documentation solutions for beverage system

·Used Information Mapping as the writing methodology to develop policy and procedures manuals

Apr 1995Apr 1996

Technical Writer (contractor)

Georgia Pacific

·Provided documentation solutions that facilitated the implementation of Unix platform at the enterprise level.

·Developed technical manuals for support personnel

·As a liaison between the vendor and internal technical users


Information Analyst

Dun & Bradstreet Software
Nov 1988Mar 1990

Technical Writer (contractor)

Oct 1987Oct 1988

Technical Writer/Instructor Designer

First Union National Bank
Apr 1982Sep 1987

Sr. Technical Writer





Gaduated with honors in French and a minor in Public Relations


Certified Business Analyst

George Washington School of Business

Project Management Professional

Project Management Institute