·Coordinated disaster recovery planning within enterprise portfolios
·Coordinated Service Center (Peregrine Renewal) project
·Coordinated SAP bolt-on (COTS) implementations resulting in successful SAP FI and MM implementation
·Coordinated SAP patch implementation in production support environment while allocating and assigning resources
·Conducted new hire training for new Business Analysts (BAs) joining the company on enterprise Software Development Life Cycle (SDLC) methodology
·Designed and conducted coaching and mentoring program for the Business Analysis Practice (BAP)
·Defined support processes for Help Desk Support
·Developed BRDs, RFPs, and use cases
·Gathered requirements for Software Distribution Renewal (SDR) project
·Worked with Systems Monitoring to define processes prior to outsourcing to IBM.
·Participated in ITIL strategic sessions for analysis of Service Support areas such as Service Request, Incident, Problem, and Change Management.
·Performed system integration testing for Airport Renewal back office and Ascend suites.
·Interacted with vendors and Delta users to coordinate COTS project implementation
·Tested COTS applications for Campus Renewal project of workbench implementation
·Gathered requirements for FMS and Traffic and Capacity (T&C) system
·Presented COTS package implementation strategy to the Technology Review Board (TRB)
·Certified a variety of COTS packages including packages in Latin America
·Translated credit card application system from Brazilian Portuguese into English