Frankie Gouge

Summary

Over 15 years of experience in system analysis and design, computer training, project design and implementation, strategic planning, end-user relations, business administration, and operations management. Extensive experience in Windows-based (Active Directory) environments, LAN/WAN networks, network administration, E-Mail and Internet systems, and UNIX/LINUX environments. Outstanding customer service skills resolving technical issues and educating end-users. Team player making significant contributions to team and individual success.

Work History

Work History
May 2008 - Present

Business & Technology Application Analyst

Appalachian State University

Administrator of the Medicat EMR System. Serves as the IT Consultant for M.S. Shook Student Health Sevice

·Implemented the Medicat EMR System, including setup, design, and training of all staff.

·Maintains the Medicat EMR System, making updates, improvements, and changes as necessary.

·Serves on various committees, including the Executive Committee which provides overall management of the Health Service.

May 1998 - Jul 2007

IS Administrator

New River Behavioral HealthCare

Assisted IT director in managing daily operations of all information technology systems. Managed systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality. Directed a team three Help Desk personnel in the management of all facets of information technology, including management of 300-plus-user network. Interacted with other departments in developing solutions to solve technical issues. Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis.Trained and supported company technicians in all aspects of system analysis, design, setup, troubleshooting, maintenance and repair, and upgrade. Provided off hours support for high priority issues. Served as HIPAA Security Officer.

•Tested, selected, and implemented Open Source Solutions including Linux servers, saving the agency in software costs

•Redesigned, developed, and implemented an upgraded version of the Medicaid Tracking System Web Application due to major changes in Medicaid Rules, enabling the agency to dramatically decreasing paybacks

•Designed and created Clinical Staff Productivity Report that gave management a benchmark to measure staff efficiency, reducing staff costs

Education

Education
Aug 2007 - Present

M.B.A.

Western Governors' University
Jun 1990 - Aug 1991

B.S.

Appalachian State University