Valor Security Services
I am concerned with efficiency—a system can always be sharpened. When I began with Valor Security Services in July of 2008 we had only just acquired out site, a regional office location for Simon Property Group. Our department was fully functional, our client satisfied; but I saw room for growth. Over the next two years I became influential in transitioning our department to an innovative PDA style security system. It was new, foreign and, most begrudgingly, required investment from our bottom line. Today, just two years later, our customer service statistics are up nearly 300% with a 25% increase in billable deployment hours. Furthermore, all paper based reporting and transcription systems have been eliminated, freeing up valuable time and manpower. From a functional department, to a professional, well oiled machine—the client is ecstatic, with an increase in quarterly profits to boot!