LexY Morrow

Checking guests into and out of the hotel in a professional and courteous manner

Handling Guest issues pleasantly 

Responsible for making reservations, answering guest inquiries, ensuring guests receive prompt and professional attention, and personal recognition

 Processed check-ins and check-outs while maintaining front office service standards 

Greeted and met all of the customers needs at all times to carry out customer service excellence standards

Ran audit reports and files for hotels daily services, accounting, and information

Completed all forms and documentation, and then filing them

Created spreadsheets, signs, and brochures, organizing, billing, and word processing

Supervised night houseman while having  complete knowledge at all times of all hotel features/services, and ensured the safety and well-being of our guest

 Kindly greeted and welcomed customers to the store in a friendly manner

Recognized, priced and stored merchandise

Handled all the complaints from customers with sensitivity

Assisted other colleagues in all cash register responsibilities including; balancing, handling customer purchases, and organizing cash register

Handled ordering, deliveries, and restocked shelves 

Met our sales quota by selling numerous cowboy boots