LexY Morrow

LexY Morrow

Customer Service Excellence 

  • Westminister, Co
  • lexyjmorrow@icloud.com
  • 719-214-2857

Summary

To bring my creativity, spark, and knowledge to the Apple store, so that  I can give customers the ultimate customer service experience, and make them fall in love with Apple products like I did! 

Work History

Work History

Front Desk Agent

Spring Hills Suites MarRIOTT  
Jun 2015 - Present

Checking guests into and out of the hotel in a professional and courteous manner

Handling Guest issues pleasantly 

Responsible for making reservations, answering guest inquiries, ensuring guests receive prompt and professional attention, and personal recognition

Night Audit Manager

Courtyard Marriott Pueblo
May 2011 - Jun 2012

 Processed check-ins and check-outs while maintaining front office service standards 

Greeted and met all of the customers needs at all times to carry out customer service excellence standards

Ran audit reports and files for hotels daily services, accounting, and information

Completed all forms and documentation, and then filing them

Created spreadsheets, signs, and brochures, organizing, billing, and word processing

Supervised night houseman while having  complete knowledge at all times of all hotel features/services, and ensured the safety and well-being of our guest

Sales Assistant Manager

Cow Town Boots
Jul 2007 - Dec 2008

 Kindly greeted and welcomed customers to the store in a friendly manner

Recognized, priced and stored merchandise

Handled all the complaints from customers with sensitivity

Assisted other colleagues in all cash register responsibilities including; balancing, handling customer purchases, and organizing cash register

Handled ordering, deliveries, and restocked shelves 

Met our sales quota by selling numerous cowboy boots 

Education

Education

Tennessee State University 

Some College
2009 - 2011

Completed all of my prerequisites.  

Pueblo Central High School

High School Diploma
Aug 2005 - May 2009

Graduated with honors. Received my diploma. Selected as 2009 Daniels Fund Scholar. 

Skills

Considerable experience of 3 years in offering outstanding customer services, Excellent computer skills, Great communication and interpersonal skills, Proven ability to adapt myself to the changes around me, Detail oriented, Cool

References

Skills
Katera Buckland, GM SpringHill suites Marriott 

150 S Santa Fe, Pueblo Co

719-546-1234

Kelley Sandavol, Manager Courtyard Marriott 

110 W. 1st street Pueblo, Co

719-542-3200

Jose Aguilar, Cowtown Boots owner

781 S Palomar Pl

719-404-4717