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Summary

Highly motivated and hardworking individual who is well versed in skills ranging from office based administration to front level customer service. Seeking to breach into a professional career with great aspects for the future. I believe I can be an asset to any team, contributing hard-work, a keen work eye and a good sense of humor. 

Work History

Mar 2015Present

Sales Assistant

Wm Morrison Supermarkets Plc

This job role revolves around basic customer service responsibilities such as catering to customers needs, providing assistance and information when needed as well as general retail skills such as handling money and knowing the computer system in case of any system hiccups! The job role also features small team management and administration roles, often organising shift rotas and duties for the week. Administration duties to highlight would be the filing and organisation of all paperwork and correspondence, as well as ordering in new stock whenever needed.

2006Present

Animal Rescue / Administration Volunteer

Animal Samaritans 

I've worked as an animal rescue volunteer nearly my whole life alongside family, which involved arranging visits to collect animals, contacting potential homes for the rescued animals and following up with them in the future to make sure it's a good placement. My role within the small charity eventually progressed to primarily administration based, with roles such as a file management and website management. A large role was general care for animals, if a home can not be found we often take in the animals ourselves.

Aug 2014Feb 2015

Flood & Fire Technician

Revival

This was a very customer-based job role, our clients were generally very involved in the work and needed to be kept up to date on the happenings of each and every job done.  
All complete jobs had to be finished with a detailed report containing everything that has happened and will possibly need to happen regarding the job. This should have all information from financial estimates to real costs as well all correspondence with customers and any other involved persons.

Mar 2013Jul 2014

Business Administration Apprentice

Royal Borough of Greenwich - Waste Services

My main duty here was to work alongside the operational, front line team to provide assistant to residents. This covered the data management side of things, such as managing confidential information and the organisation of such material as well as the front line, customer service side which was dealing with residents face-to-face or through various forms of correspondence.

During my time here I also personally trained and managed a member of staff that was recruited via a back-to-work scheme.

Education

20132014

Business Administration NVQ (Level 2)

Greenwich Community College

Business & Administration - Pass

Business & Administration Apprenticeship - Completion

2012

GCSE

Woolwich Polytechnic School

English Language - B

English Literature - B

Maths - C

ICT - B

Science - C

Science (Additional) - B

ICT (DiDa Qualification) - C

History - B

Art - C 

Skills & Interests

  • Animals - Throughout my life I have grown up with animals being a constant part of my daily life, this has extended into my career interests. I care for a wide variety of domestic and exotic animals, both as part of my volunteer work as well as my own personal interests. 
  • IT & Computing - I have always had a great interest in computers, it started mostly with just messing around with different programs but recently I've taken an interest in coding and I plan on actively teaching myself the basics and possibly more soon. I've also dabbled in the physical side, putting together computers etc. 
    I've found that once family and friends knows you're slightly knowledgeable in anything computer you instantly become their free IT technician, and while that usually means googling their issue for an easy fix, I've got a lot of experience sorting out all sorts of issues because of this!
  • Problem Solving - I enjoy a good challenge! I like to apply my skill set to any challenge, as I find I can learn a lot about how to improve personally; highlighting my own strengths and weaknesses. 

References

Name - Olivier Tang

Company - Royal Borough of Greenwich

Job Title - Strategy Manager

Email - olivier.tang@royalgreenwich.gov.uk

Relation - Previous manager / supervisor

Additional references can be provided upon request.