o Attend daily activities of the front desk to ensure quality service of the hotel.
o Monitor guest requests and resolve all complaints received to maintain customer satisfaction.
o Recognized regularly for providing exceptional guest service.
o Supervised and monitored front desk staff and ensured that the established procedures are completed in accordance to the policies and procedures of the hotel.
o Conducted staff meetings including reviewing of hotel standards, departmental procedures and operating issues; performed employee evaluations and handled disciplinary issues.
o Ensured that corrective actions are taken immediately for all guest complaints.
o Assisted with sales and marketing efforts by developing systems for tracking and reaching target clients.