Printing tool Download PDF


Dynamic, highly organized, results oriented hospitality professional offering focused leadership driving sales and profitability, seeks stable position with potential for advancement.


I am passionate about hospitality and I always strive for continued excellence by providing exceptional contributions through customer service and knowledge of my craft. The key strengths that I possess for success in a professional setting include, but are not limited to, the following:

  • Excellent customer relation, training, supervision and team building skills with ability to motivate others.
  • Able to multitask in a fast paced environment while remaining professional and courteous.
  • Knowledgeable in Front and Back-of-House Operations: Vendor, Inventory, Payroll and P&L.
  • Marketing, Sales, Budgeting and Cost Controls.
  • Safety/Sanitation/Quality Controls.
  • Turnaround Management and Profit & Growth Strategies.
  • Proficient in MS Office, Social Media, ACT, Open Table, ADP, and other software/technical skills.
  • Bilingual English-Spanish.
I am well-spoken, energetic, confident, and personable, the type of person whom any company or organization can rely upon. I also have a wide breadth of experience of the type that gives any employer the versatility to place me in a number of contexts with confidence that the level of excellence expected will be met.

Work experience


Guest Services

Sofitel Chicago

o  Attend daily activities of the front desk to ensure quality service of the hotel.

o  Monitor guest requests and resolve all complaints received to maintain customer satisfaction.

o  Recognized regularly for providing exceptional guest service.

o Supervised and monitored front desk staff and ensured that the established procedures are completed in accordance to the policies and procedures of the hotel.

o Conducted staff meetings including reviewing of hotel standards, departmental procedures and operating issues; performed employee evaluations and handled disciplinary issues.

o Ensured that corrective actions are taken immediately for all guest complaints.

o Assisted with sales and marketing efforts by developing systems for tracking and reaching target clients.


Banquet Office Administrator

Waldorf Astoria - Boca Raton Resort and Club

o Managed 80+ staff members: processed vacations, payroll and time edits, uniform needs, HR paperwork etc.o Administered specs and changes for banquet event orders, scheduled and staffed functions.o Created weekly Banquet Cover Forecast. o Developed a new payroll system along with the HR that was implemented by the entire banquet department.


Assistant Manager

Saffron Bistro

o Provide excellent patron experiences through phenomenal customer service.

o Trained new servers, and accounted for all wait staff sales and receipts.

o Controlled flow of food by expediting between the kitchen and the runners.

oRecommended wine to clients upon request.

o Managed guest database and hosted door.


Maître d'hôtel

Cafe Joley

o Lead the front desk staff, by assigning responsibilities and addressing daily pre-shift meetings.

o Managed reservations and VIPs requests.o Created weekly schedule for the front of the house maintaining labor costs low.

o Responsible for overseeing catering events.



Bachelor in Science - Cum Laude

Devry University

Associate in Science

Mt. San Jacinto College

Levels 1 and 2

International Sommelier Guild


Open Table
TimeSaver (payroll)
Social Media
Fluent in Spanish
Microsoft Office, Outlook, Photoshop



HHonors Manager Training


SALT Overview


CRM Day in the Life


Bartending Certificate

ABC Bartending School


International Sommelier Guild


International Sommelier Guild

Food Service Manager's Certificate

Jul 2012


Training for Intervention ProcedureS

Created withVisualCV