Objective

Dynamic, highly organized, results oriented hospitality professional offering focused leadership driving sales and profitability, seeks stable position with potential for advancement.

Summary

I am passionate about hospitality and I always strive for continued excellence by providing exceptional contributions through customer service and knowledge of my craft. The key strengths that I possess for success in a professional setting include, but are not limited to, the following:

  • Excellent customer relation, training, supervision and team building skills with ability to motivate others.
  • Able to multitask in a fast paced environment while remaining professional and courteous.
  • Knowledgeable in Front and Back-of-House Operations: Vendor, Inventory, Payroll and P&L.
  • Marketing, Sales, Budgeting and Cost Controls.
  • Safety/Sanitation/Quality Controls.
  • Turnaround Management and Profit & Growth Strategies.
  • Proficient in MS Office, Social Media, ACT, Open Table, ADP, and other software/technical skills.
  • Bilingual English-Spanish.
I am well-spoken, energetic, confident, and personable, the type of person whom any company or organization can rely upon. I also have a wide breadth of experience of the type that gives any employer the versatility to place me in a number of contexts with confidence that the level of excellence expected will be met.

Work History

Work History
2012 - 2013

Guest Services

Sofitel Chicago

o  Attend daily activities of the front desk to ensure quality service of the hotel.

o  Monitor guest requests and resolve all complaints received to maintain customer satisfaction.

o  Recognized regularly for providing exceptional guest service.

o Supervised and monitored front desk staff and ensured that the established procedures are completed in accordance to the policies and procedures of the hotel.

o Conducted staff meetings including reviewing of hotel standards, departmental procedures and operating issues; performed employee evaluations and handled disciplinary issues.

o Ensured that corrective actions are taken immediately for all guest complaints.

o Assisted with sales and marketing efforts by developing systems for tracking and reaching target clients.

2010 - 2012

Banquet Office Administrator

Waldorf Astoria - Boca Raton Resort and Club

o Managed 80+ staff members: processed vacations, payroll and time edits, uniform needs, HR paperwork etc.o Administered specs and changes for banquet event orders, scheduled and staffed functions.o Created weekly Banquet Cover Forecast. o Developed a new payroll system along with the HR that was implemented by the entire banquet department.

2007 - 2010

Assistant Manager

Saffron Bistro

o Provide excellent patron experiences through phenomenal customer service.

o Trained new servers, and accounted for all wait staff sales and receipts.

o Controlled flow of food by expediting between the kitchen and the runners.

oRecommended wine to clients upon request.

o Managed guest database and hosted door.

2005 - 2007

Maître d'hôtel

Cafe Joley

o Lead the front desk staff, by assigning responsibilities and addressing daily pre-shift meetings.

o Managed reservations and VIPs requests.o Created weekly schedule for the front of the house maintaining labor costs low.

o Responsible for overseeing catering events.

Education

Education
2005 - Present

Bachelor in Science - Cum Laude

Devry University
2007 - Present

Associate in Science

Mt. San Jacinto College
2011 - Present

Levels 1 and 2

International Sommelier Guild

Skills

Skills

Delphi

Open Table

TimeSaver (payroll)

Social Media

Fluent in Spanish

Microsoft Office, Outlook, Photoshop

Portfolio

Certifications

Certifications

HHonors Manager Training

Hilton

SALT Overview

Hilton

CRM Day in the Life

Hilton

Bartending Certificate

ABC Bartending School

WFCL 2

International Sommelier Guild

WFCL 1

International Sommelier Guild
2016

Food Service Manager's Certificate

ServSafe
Jul 2012

TIPS

Training for Intervention ProcedureS