Printing tool Download PDF

Work experience

2011Present

Business Transformation Consultant

Honeywell Process Solutions

$2.7B business unit with 13,000 global employees offering automation and control systems to energy and utility clients.

  • Plan and execute large scale change within complex organizations in support of sales of Honeywell technology and services.
  • Identify and deploy new business models based on master automation plans and organizational readiness assessments.
  • Transformation leader of $30M centralized operations program for Petroleum Development of Oman. 
    • Conducted operational SWOT analysis; developed new operations philosophy & procedures; change enablement strategy; executive coaching and KPI performance measurement.
20082011

Director of Knowledge Management

Honeywell Process Solutions
  • Delivered business case based on a successful KM pilot which resulted in first-ever budget commitment of $1M in billable relief for field engineer KM contributions, $250K in collaborative technology funds and six new KM resources.
  • Developed new Community of Practice model with reach of 4,000 global employee participants; delivering on average $15K per month productivity savings per community.
  •  Integrated web 2.0 technology platform showcasing Confluence Wiki, SharePoint 2010, Yammer micro-blogging and MS Lync.
  • Managed a team of six individuals based in US, Europe & India.
  •  Led $1M intranet project; development of a SP2010 publishing and storage facility for internal and web-based sales collateral and product documentation via a structured taxonomy and meta-data scheme.
20062008

SAP Deployment / Program Manager

Honeywell Aerospace

Honeywell Aerospace Business Group, Mechanical Repair & Overhaul; ERP system support of $2.1B in revenue.

  • Successfully managed the launch and execution of SAP at $30M satellite manufacturing site.
  • Stakeholder management; provided IT and program leadership to business functions and deployment team members.
  • Managed cross-functional system test processes, standards and schedule.
  • Facilitated gathering of business requirements for all reporting/business intelligence needs and development of solutions within SAP Business Warehouse.
20042006

Regional Manager

Resolute

Startup Technology consulting firm headquartered in Seattle, WA. Microsoft Gold Certified Partner.

  • Achieved monthly invoice run-rate of $1M within first 12 months of operation.
  • Sold firm's first implementation of Microsoft Great Plains (MS Dynamics) to Arizona Diamondbacks.
  • Developed and managed 6-person consulting practice which delivered Microsoft-centric technology solutions including portal collaboration (MS SharePoint), customer relationship management (MS CRM), enterprise resource planning (MS Dynamics) and custom application solutions.
  • Accountable for client satisfaction, on-time on-budget delivery of client IT solutions and region's operating/financial measurements.
  • Partnered closely with Microsoft channel sales teams to develop service offerings and marketing campaigns to increase product sales and consulting revenue.
20002002

Global Technology Operations Manager

Avanade

Joint Venture between Microsoft & Accenture, Seattle, WA

  • Established leading-edge Intellectual Property program which facilitated critical licensing agreements between founding companies as well as established pathway for future protection of newly generated intellectual capital.
  • Developed internal replacement solution for two costly vendor products, saving the firm $200K in annual fees.
  • Managed 9-person team to develop and manage internal business systems and streamline operational processes for 1, 500 IT Consultants operating in 16 countries.
  • Established leading edge intellectual property program which facilitated important licensing agreements between founding companies.
  • Provided strategic and tactical direction for the corporate intranet, extranet and knowledge management program. Established global knowledge repository as beta-user site of SharePoint technology.
  • Established Avanade Research Services, a centralized web-based research service for industry, product, market and competitive intelligence.

Consultant, Startup Team

  • One of 30 Accenture consultants chosen to create and build the startup company of Avanade.
  • Developed immersive 4-day New Employee Orientation program which inducted 1,500 employees within 18 months.
  • Developed an innovative communications campaign encouraging employee engagement: "It's Your Company. Make It Happen."
  • Developed internal operational processes and created delivery workforce models.
  • Executed organizational development activities (company mission, vision, values; organizational culture; employee development and communications; performance management).

19982000

Global Human Performance Manager

Accenture

Global management consulting firm; business process outsourcing division

  • Developed and implemented human performance and process solutions for Fortune 500 companies in support of large outsourcing operations, IT system implementations or workforce transformations.
  • Change Strategy-worked with program sponsors and key stakeholders to ensure successful buy-in and adoption of new processes and systems.
  • Organizational Design-developed workforce models and corresponding process designs to support transformational objectives.
  • Scorecard Development & Planning-implemented balanced scorecard measures to track key performance indicators through stages of transformation.

20062008

Global Education & Development Specialist

Accenture
  • Developed leading edge training program to prepare non-IT experienced professionals for role on AMEX Cobol project.  Due to program success, was asked to scale and execute the program on a global level. Included 6 month ex-patriot assignment in Brighton, England.
  • Provided coaching and mentoring to over 50 Global Learning Coaches; presented successful business case to host first ever global learning conference.
  • Education Delivery - delivered professional skills training courses to Accenture BPM employees and client personnel.
  • Unit/Contract Training Management - provided training/education leadership to large BPM contracts; developed site-specific curriculum, managed training team members & operations, developed and delivered custom training courses.
  • Curriculum Development - partnered with team members to design the global core curriculum