Leslie Crenshaw

I fill the role of managing partner at my husband's service based company.  I am responsible for handling the vast majority of all communications, have discretion over the marketing and advertising methodology; up to and including reputation management and the authorship/maintenance/SEO of our current website.  I am in charge of client management as it pertains to the compilation of client estimates, the conversion of the same into executable Service Contracts, and procurement of goods and services for a project.  I have self-educated in the use of an accounting program that is cross-compatible with QuickBooks to meet basic accounting needs. Additionally responsible for research/development as well as maintaining company filings such as taxes, license renewals, et cetera.

Maintain and organize the family schedule for both professional and personal obligations.  Responsible to the payment of all household bills in a timely manner.  Meal planning, prepration, and execution to harmonize with the current season and/or holiday.  Keeping household in a clean and orderly fashion.

Answered a multi-line switchboard and assisted with customer requests, needs, or general complaints.  Executed customer check in/out while maintaining the touch screen PMS system (WIN XP) to reflect current and changing room rates/status/commission tiers.  Collaborated with the housekeeping and maintenance department(s) to keep the system logs/flags reflecting accurately.  Performed end of shift reconciliation in addition to assisting with the hiring, and subsequent training, of all new CSR employees.

Answered a multi-line switchboard and assisted with customer requests, needs, or general complaints.  Executed customer check in/out while maintaining the PMS system (WIN 2K) to reflect current and changing room rates/status/commission tiers.  Collaborated with the housekeeping and maintenance department(s) to keep the system logs/flags reflecting accurately.  Performed end of shift reconciliation.

I arrived at the property as acting, interim management to assist in restoring profitability, functionality and quiet enjoyment to an unsettled property.  I self-educated in the TESA(ONITY) and PMS systems for greater comprehension in order to eliminate unauthorized room usage, resolve outstanding debts, benefit reservations, and display accurate reports.  Additionally, I was mentored in the study of safety and security as it pertains to the hospitality industry, for the benefit and protection of guests, employees and the manager/property owner alike.  I used this knowledge, combined with my familiarity in loss prevention, to prevent further inventory and fiscal casualties in multiple areas of operation.  I was furthermore responsible for the creation of employee schedules and submission of time cards as well the traditional duties inherent to a CSR.

Volunteer opportunity turned direct hire where I was both mentored and self-educated as to the responsibilities of the housekeeping department in general as well as the inherent duties of head housekeeper.  I organized the housekeeping facility to meet code compliance with fire/safety/chemical (MSDS) ordinance, such as I knew them, before learning to operate/maintain commercial grade laundry machine(s).  After learning how to stock a cart for reducing time costs, I established a routine for intensively cleaning rooms; taking into account things like inspecting for/reporting damages as well as paying attention to details commonly overlooked.  As an official CSR employee, I was introduced to the property's PMS, PBX, TESA(ONITY), and other systems in addition to being trained in the handling of phone reservations.  Other duties included anticipation of guest needs, communicating with the maintenance/housekeeping departments, cash management, and end of shift reconciliation.

Start/stop employment in multiple locations and various cities over the course of time specified.  Shift responsibilities included: anticipating customer needs, accurate order taking/submission, quality assurance of product(s) before the presentation to guest(s), cash management, and end of shift reconciliation.  Side responsibilities included inventory control/rotation, food preparation, vendor relations, and janitorial/sanitation duties.  Self motivationally facilitated the grill operator during times of increased production to expedite customer service for myself and my co-workers.

Shift responsibilities included: anticipating customer needs, accurate order taking/submission, quality assurance of product(s) before the presentation to guest(s).  Side responsibilities included inventory control/rotation, food preparation, and janitorial/sanitation duties.  Eventually requested to work in the lounge area separate from the restaurant that was host to karaoke and live bands.  Provided food and alcohol libations to the patronage while complying with the liquor laws as explained to me by management and the supervising bartender.

Supplemental, part-time employment.  Customer service, sales of fuel/merchandise/weigh tickets/showers/etc. to commercial truck drivers, cash reconciliation for my shift.  Introduction to loss prevention concept/methodologies as it applies to both money management and inventory control.

Start/stop employment in multiple locations and various cities over the course of time specified.  Shift responsibilities included: anticipating customer needs, accurate order taking/submission, quality assurance of product(s) before the presentation to guest(s), cash management, and end of shift reconciliation.  Side responsibilities included inventory control/rotation, food preparation, vendor relations, and janitorial/sanitation duties.  Self motivationally facilitated the grill operator during times of increased production to expedite customer service for myself and my co-workers.  Consistently requested by sister store managers to volunteer for additional shifts outside of my scheduled shifts of my assigned location.

Customer service, sales of fuel and merchandise, cash reconciliation for my shift, and vendor relations/payouts.

Core duties included answering inbound calls using a computerized multi-line system with the account specific answering script and handling instructions.  During the course of my employment, I was eventually granted the greater responsibility of processing merchant accounts and executing the duties of the dispatcher in a relief capacity.  Additionally, I was often requested to train new hires in the basic job requirements of my position.

While my primary responsibilities were to keep the retail floor clean, stocked, and organized I was also responsible for assisting customers with their decision-making process in selecting merchandise for purchase.  Additionally, I was trained to operate the point of sale system to facilitate sales and reset the seasonal merchandise aisle(s) via the use of plan-o-grams.

Assisted with the annual fundraising campaign by organizing materials, assembling/sorting direct mailings, printing and subsequently corrugating campaign components, and answered inbound calls from donors via the use of a 6-line switchboard system.

Formerly Known as the Center for Adult Education

Silver Certification #412350

Formerly Known as NARMS