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LESLIE D. CLARK

Communications & Customer Service Professional

Summary

Highly efficient Office Manager with experience in a wide range of administrative functions, staff management, and operational oversight to ensure exemplary customer service.

Work History

Sep 2009Present

Service Director

CONTINENTAL AIRLINES and UNITED AIRLINES

Provide leadership and support for  agents and passengers.

Manage  team members in daily administration of office activities to include processing es. Interface with employees across multiple departments, ensuring efficient completion of special projects. Deliver effective, hands-on training to new employees and motivate existing staff to achieve top-notch performance. Address client inquiries, providing account information and facilitating collection processes.

1994Sep 2009

Airline Agent

Continental Airlines

Performed a broad range of administrative functions in support of  Airline Industry.

Nov 19901994

Reservation Agent

Continental Airlines

Made Reservations for Airline Passengers.

Prepared documentation, maintained records, and participated in scheduling of programs and private classes. Served as first line of contact for passengers. Answered detailed questions and routed calls to appropriate representatives. Efficiently maintained database and files..

Education

2011Present

Business and Spanish Major

TEXAS SOUTHERN UNIVERSITY

Studying Management and The Spanish Literature

19791980

Computer Science

University of Pittsburgh

Studied English and Algebra. Fortran and Co3balt

Text Section

Portfolio

STATING WISH FOR INTERNSHIP

AIRLINE INDUSTRY ANALYSIS

STATING COMPETITIVE MARKET ANALYSIS FOR AIRLINES

Portfolio

POWER POINT OF AIRLINE INDUSTRY ANALYSIS

Professional Associations

Member of IAM

Member, Society of Human Resource Management (SHRM)

Member, Office Manager's Association (APOM)