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Summary

Motivated, bilingual, self-starter with excellent communication skills seeking a position in an environment that would further strengthen and build customer service skills.

Work experience

April 2016Present

Senior Teller

JPMorgan Chase

Processed standard teller transactions for customers including servicing client accounts, cashing checks, balancing cash drawers, and correcting discrepancies.

Custodian of three Automated Teller machines (ATM). Balanced machines with upwards of $ accurately on a weekly schedule.

Assigned as branch’s “Collateral Champion” to ensure correct collateral and disclosures are stocked and up-to-date.

Assisted Branch Manager and Lead Teller Ops with inspecting branch retention, cash counts, cash orders, and managing breaks and lunches.

Santa Monica’s Got Talent Award -  June 2016

Jun 2015April 2016

Sales Associate

Adidas

Provided excellent customer service while on the selling floor, fitting room and front end. Stocked and replenished merchandise when necessary.

Received and processed cash, check and credit payments.

Recommended, selected and helped locate merchandise based on customers needs and desires.

Answered incoming phone calls by customers in need of service and handled each inquiry as needed.

Jun 2014Jan 2016

Barista

Starbucks

Greeted and connected with customers whilst delivering excellent customer service, at all times.

Performed cash handling and register functions in accurate manner.

Trained new partners and kept up to date with current promotions and new products.

Maintained a calm demeanor during periods of high volume or unusual events, and retained composure when encountered with uncomfortable situations.

MUG Awards: August 2014, September 2015

Education

Aug 2014Present

Pasadena City College

Sep 2010Jun 2014

Orthopaedic Hospital Medical Magnet High School