Lerato Mrali

Lerato Mrali

DHL IT Service Desk Analyst

Work History

Work History
Jun 2015 - Present

DHL Williamslea BPO

DHL Williamslea BPO

directory Addition of security mailboxes. Creation of shared mailboxes and distribution mailboxes. Adding and removing Personnel users from the Active directory which is creating starters and assigning them passwords to gain access to the system and removing users from the System when they have left Williamslea(DHL). I can also Grand Important folder Access for managers and directors to fulfil their Tasks on the Day, by Mapping their access to their login credentials. Changing Passwords of users by remote login via Remote desktop connection when they can access their machines.

Sep 2013 - Apr 2015

Customer Services Representative

Amazon(SouthAfrica) proprietary LTD
Entrusted with Customer services support in the retail Department Tracking customer packages online and over the phone Amazon products Support Gained Extensive experience on Amazon Online Chat support
May 2009 - May 2013

CSR

Mweb Connect CPT
Technical Support(CSR) Entrusted with technical support Queries, solutions and products relating to mweb connect which include ADSL Router setups, mail setups, software troubleshooting and business products Setup and trouble shooting of 3G connections across on major wireless infrastructures like MTN, Vodacom and Cell C as well as mail setup. Entrusted with the skills of Domain hosting, uncapped hosting and Web hosting for small businesses. I also have Experience with FTP troubleshooting, mail scripts and database connection strings using the IDE SQL server 2008 for clients to access their DB on a Unix server. Trouble shooting Internet and mail problems on apple OSX snow leopard and Lion Dial up Internet and mail setup
2008 - 2010

Microsoft

Microsoft

Education

Education

2007 /2009

C.T.T  Institute 

International diploma in Computer Studies

2002 / 2006

Cape Town hig school 

Matric