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Dental Assistant
Dental Terminology, Fabrication of temporary crowns, place and remover of dental dams, Coronal polish,    Create temp crown and bridges, Chair side Assist, Placing and removing periodontal dressing , X-Rays(Digital and film), retraction of cord placement ,sealants, dental impressions ,front office procedures, patient charting
Microsoft suites
Microsoft word , excel ,office , outlook , PowerPoint , Publisher, one note windows 95/97/98/00/XP/13, email, Fax aspect
customer service

Work experience

Oct 2007Apr 2010

Customer Service Rep

Americall Group Inc (customer Service )

full time customer service representative made out bound and inbound calls to Allstate Insurance  customers activate credit cards also sold identity protector and direct alert. customer service and retention department as well as front desk.

Oct 2007Jun 2006

Appointment specialist


scheduled appointments for customers that have requested free estimates on home improvement products set the day and time took directions from customers for rep to come out called and confirmed appointments for the next day

Sep 2005May 2006

Customer service rep

Convergys( Charter cable and phone)

Took inbound and outbound calls from customers who wanted to get cable and telephone services,trouble shoot cable and phone, took payments went over customers bills also worked in the retention department to get customers to come back and collect on debt on pass due accounts, up sale


Aug 2012Present

A.S. Degree

Seminole State College
Jun 2010Feb 2011


Central Florida Institute

GPA 3.8 

Certificates: Expanded Functions,Radiology,CPR,First Aid,OSHA,HIV?AIDS,Domestic Violence and substance abuse awareness.


Tiara Battle