Vice President; PMO Manager
Bank of America
Primary Responsibilities:Leads the Quality Assurance adherence review process to ensure projects are following requirements of the Change & Project Management Framework. Core Member of the Continuous Improvement team, responsible for execution of the Performance Metrics Program. Conducts monthly reviews, reporting results in the areas of process adherence, testing, and release management. Facilitates the development of the root cause analyses and corrective action plans and prepares presentations to the technical executives. Oversees an internal SDLC management tool by making key decisions on product enhancements, leading requirement gathering sessions, and compiling feedback from the subject matter experts. Facilitates the communication process to evaluate program achievements and identify areas for improvement through user forums, training sessions, targeted focus groups, and associate surveys.
Major Achievements:Developed and successfully managed a performance metrics program, measuring monthly achievements in process adherence and delivery, testing, and release management. Led the business side of three successful releases of internal SDLC management software used by more than 4000 associates in their day-to-day routines. Played a key role in achieving 80% of user satisfaction with the associate support and process enablement activities.Received multiple recognition for delivering impactful presentations, reports, and data analysis. Led the design, implementation, and roll-out of the Software Estimation Improvement project, conducting an online training for more than 800 resources. Designed a proactive QA adherence process to ensure meeting Enterprise Change Standards and Critical Elements that played an important role in achieving 95% audit adherence score.