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Leo Lumacang

Information Technology Professional


IT professional with 18 years solid experience in different areas of IT. Management and administration of IT department in general which includes project management, systems and network administration, data center management, disaster recovery and business continuity, technical support, help desk systems and internet technologies. Innovative and ready to provide leading-edge technological business solutions, utilizing strong research, problem solving and analytical skills to design and develop appropriate systems. With six years retail experience and very strong and solid hospitality industry background.

Professional Experience

Jun 2009Present

IT Manager

Grace Bay Club (Hospitality Industry)

A luxurious, all-oceanfront-suite five star resort located in the Turks and Caicos Islands, Caribbean which is a member of Leading Hotels of the World

General Responsibilities:

- Management of IT Infrastructure for Grace Bay Club (The Estate, The Hotel and The Villas Suite)
- Management and support for the Private Villa Collection (The Residences and The Dunes)
- Management and user support of Grace Bay Resorts Management Office located in Regent Village
- Remote support of Grace Bay Resorts Sales and Marketing Office located in Miami, Florida


- Managing of computer systems, related applications, hardware and software
Evaluation of information systems operation and functionality
- Provide users training and support
- Formulate and implement policies and procedures for the IT infrastructure and maintenance
- Managing IT budgets
- Scheduling upgrades
- Recruit and supervise contractors, analysts, project managers, technicians for specific projects
- Ensuring software license compliance
- Implementing and managing security and backup procedures
- Testing and modifying systems to ensure reliable operation
- Managing secure network access for remote users
- Keeping up-to-date with new and evolving technology
- IT procurement and vendor relations

Jan 2006Jun 2009

Computer Engineer

Modern Information Technology (IT Services Industry)

An IT services company in the Turks and Caicos Islands, British West Indies which serves bank as well as different luxury resorts and hotels. Services range from consultation, design, implementation, maintenance and management.


- IT Management Outsourcing
- Provide consultation to client regarding technology requirement based on business requirement
- Design the IT infrastructure of the clients based on agreed specifications and requirement
- Build the IT infrastructure of the clients based on agreed specifications
- Conduct regular preventive maintenance to clients
- Provide daily operations and support for different clients
- Server Backup Administration
- Management and administration of client’s internet domains and hosting

Jun 2005Jan 2006

IT Security & Business Continuity Systems Officer

Golden ABC, Inc. (Fashion Retail Industry)

An emerging global retail brand and company based in the Philippines which carries the popular brand Penshoppe. A leader in technology implementations, the company invested in SAP R/3 system to cater their retail, inventory and accounting system.


- Manage desktop support engineers assigned in the office for security implementation
- Active Directory Users Administration
- Exchange Server Email Administration 
- Firewall and Internet Administration
- Corporate Security and Anti-virus Administration
- Server Backup Administration
- Management and administration of company internet domains and hosting

Dec 2000Jun 2005

Network Engineer & SAP Basis Admin

Golden ABC, Inc. (Fashion Retail Industry)


- Daily monitoring of network infrastructures (switches, routers, PABX System, gateway, UPS)
- User Access administration
- Email administration and monitoring
- Internet administration and monitoring
- Patch and security management
- Troubleshoots network and related problem
- Maintenance of 100+ office workstations and peripherals
- Daily monitoring of servers (Exchange Server, Unix Servers, DHCP / DNS Server, Files Servers)
- Informix Database Backup on Ultrium and DLT Tapes
- Periodic installation of PC & peripherals during conferences and meetings
- Research and development of new network technologies
- Basis Administration for SAP which includes SAP Authorization, Logs, Database Backup

Dec 1999Dec 2000

Technical Support Engineer

Golden ABC, Inc. (Fashion Retail Industry)


- Provides 24 x 7 client supports to 100+ remote sites strategically located all over the Philippines
- Assigned in deploying software and virus update to the remote sites
- Install new computer and network hardware components to newly opened remote sites
- Setup and test in-house program as well as other desktop applications for newly opened sites
- Configure VPN Connectivity to remote site to central office as a primary means of communication
- Configures backup link of newly opened remote site to be to communicate to central office
- Provides computer training to non-technical audience which will be then assigned to remote sites

Technical Skills

Hotel Property Management Systems; Oracle POS 9700, Oracle Opera PMS Version 5, Visual One PMS

Wireless; Ruckus Zone Director 3000, T310, 7055, R500, H500, Open Mesh Cloud Manage

; Windows Server and Clients, Active Directory, DHCP, DNS, VPN, HP Procurve, VLAN, Sonicwall and Fortinet Firewall, NAS, iSCSI

Telephony; Mitel 3300 ICP, Hosted PBX, VOIP

SAP; Basis Administration, SAP Business One

Backup; Acronis Imaging; Symantec Backup Exec, Tape and AutoLoaders

Security; Kaspersky Antivirus; Symantec Hosted Antivirus, Eset

Virtualization; VMWare vSphere, VMWare Workstation, ; Oracle Virtualbox

Others; IP Camera Systems, ACCPAC, Qqest Time and Attendance, CMS, Social Media, Computer and Server Hardware Troubleshooting and Repair

Key Strength

Customer Service, IT Management & Support, Systems and Network Administration and Management, Project Management, Helpdesk and Technical Support, Business Continuity and Recovery Systems, IT Procurement and Vendor Relations, Analytical and Problem Solving Skills, Teamworking Skills, Organization and Time Management, Interpersonal and Communication Skills

Trainings / Seminar

Siemon Cabling System Authorized Designer/Installer
March 12, 2015

Oracle Micros Opera PMS Training
September 22-28, 2014

Cisco Certified Network Associate Bootcamp
October 26-30, 2009

Microsoft Official Course 2400B – Implementing and Managing Exchange Server
August 8-12, 2005

Microsoft Official Course 2279B – Planning, Implementing and Maintaining a Microsoft Windows Active Directory Infrastructure
July 18-22, 2005

Seminar-Workshop on Disaster Management
May 21, 2004

Microsoft Security Guidance Training I – Defense in Depth
May 3, 2004

Informix Database Housekeeping and Backup              
January 21-25, 2002                                                              

SAP Basis Administration
January 7-11, 2002


Oct 1999

Bachelor of Science in Computer Engineering

Cebu Institute of Technology