AVP - Global Strategy & Service Delivery
Associate Vice President – Global Strategy & Service Delivery
Business Process Outsourcing Project Manager focused on global outsourcing of critical voice services and back office operations based on overall strategic business needs.
- Led the project team in identifying and selecting the best outcome offshore vendor to provide multiple services that resulted in over $4 million in savings.
- Managed projects to efficiently transition services to new vendors with individual budgets of up to $500K.
- Facilitated governance of the vendors by performing quarterly audits and capturing relevant metrics.