DIRECTOR, SaaS Services and Partner Integration
Developed service model for new on-demand ERP (Enterprise Resource Planning) products: cloud-based
and remotely managed on-premise appliances. Sourced, integrated, and enabled service partners (VAR,
BPO, AO, ITO, HW) within new business and product models, and across regions.
★ Lowered customer Total Cost of Ownership by decreasing ERP implementation time to 1 month,
dramatically reducing required IT support staff, and providing subscription based licensing
★ Designed, tested, and implemented service elements across marketing, sales, implementation, and
support processes that resulted in a smooth, seamless customer experience provided by SAP and
★ Developed a comprehensive blueprint that defined how partners integrate their products, processes,
tools, and people into SAP’s product, providing a unified product service model and SAP’s ability to
enter an entirely new product segment.