Summary

Goal oriented Account Executive with over 5 years of demonstrated sales excellence and ablity to increase group operating performance. Solid foundation in sales management, client cultivation, and customer service excellence. Over 3 years of experience with preparation of management plans, marketing plans, budget preparation, cash flow analysis, employee development, as well as operations and asset management.

Work History

Work History
Feb 2009 - Present

Internet Consultant

AT&T

•Process purchases of AT&T products and services, collections, payments for Wireless bills and accessories

•Answers client requests concerning services, products, billing, equipment, claims, and reports problem areas

•Utilizes mechanized systems to initiate and complete service orders and handle customer requests

May 2005 - Jan 2009

Escrow Assistant

First American Title Corporation

•Opens orders, inputs closing statements from a worksheet prepared by Escrow Officer•Prepares documents for closing, complete disbursement and follow up of all escrow transactions•Interprets earnest money agreements and prepare all documents require for transactions

Mar 2003 - May 2005

DirectTV

•Responsible for a team of over 10 support representatives (over $20k in daily sales volume)•Making outbound phone calls for new business generation and handling incoming customer calls•Probe for unrealized needs and present product information, pricing, and then gain client commitments.

Jun 1998 - Mar 2003

Sales Associate

Quest Communcation

•Responsible for a team of over 10 support representatives (over $20k in daily sales volume)•Initiate outbound calls for new business generation and handling incoming prospect and customer calls •Probe for unrealized needs and present product pricing and gain client commitments

Aug 1996 - Jun 1998

Department of Education Accreditation Team Advisor and Secondary Educator

American Samoa Government

•Review and approve new programs and/or recommend modifications to existing programs

• Submitting program proposals for school board approval as necessary•Prepare and submit budget requests and recommendations, or grant proposals to solicit program funding

Education

Education
1994 - 1996

BS

References

References

Pauline White

“Lenore has worked on numerous projects for me in the past where she developed several marketing plans for our company that have resulted in increased revenue. She most recently introduced us to a customized AT&T plan that was perfect for our current requirements.

She is an absolute gem to work with and has consistently provided me with expert advice in telecommunications support. Therefore, it is with great pleasure to recommend her for her outstanding technical sales and customer service results!”

Top qualities: Great Results, Expert, High Integrity