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Summary

Committed and reliable Inventory Professional with more than 5 years experiences in order fulfillment, packaging, shipping and receiving. Track record for completing tasks quickly and efficiently without compromising accuracy. Fosters collaborative teamwork and positive attitude as demonstrated through effectively leading teams to accomplish organizational objectives and customer satisfaction. 

 Core Competencies

  • Inventory Management  
  • Time Management
  • Shipping and Receiving  
  • Analyze
  • Packaging
  • Indonesia/English
  • Collaborative Teamwork
  • Shipment Preparation
  • Order Fulfillment
  • Team Leadership

 

Professional Work Experience

February 2019Present

Sales Support Executive

PT Symrise Indonesia
  • Provide data and guides to help the sales team
  • Keep record of sales trends
  • Liaise with account managers to develop specific sales strategies
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Receive and answer  client inquiries  and resolve potential issue escalated
  • Checking stock product in internal warehouse
  • Submit and process PO customer using ERP system
  • Submit request for out stock product to Symrise Singapore/Germany/US/Mexico to fulfill PO customer using SAP system  with take a note for some special case for special customer
  • Work with various internal to handle feedback from customers and ensure supports  plans are in place
  • Ensure timely fulfillment  of sales orders and monitor delivery arrangement
  • Back orders monitoring and management 
  • Liaise with forwarders and warehouse on fulfillment of export orders.
  • Ensure that documentations are intact (Customer PO, emails, invoice, delivery note, tax quotation) and filed.
  • To monitor, plan and work within daily outbound capacity in order to contain business costs.
  • Identify problems and propose solutions to improve work processes
  • Constantly review working processes with carriers and transport companies to ensure best practice, but also that fees charged are inline with competitors.
  • Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
  • Assist the sales team with quotations and client/product knowledge
December 2017January 2019

APAC Eval Specialist

Palo Alto Networks
  • Working  and settle down Japan Warehouse and Lab for 2 months
  • Perform compliance screening
  • Manage all import/export requirements for Evals shipping to customers and POC Labs in APAC Theatre. 
  • Completed order fulfillment requirements for Software and Hardware
  • Working closely with IOR/EOR partners to manage legal and customs paperwork.
  • Verified the correct items and quantity are being fulfilled and work closely with Quality Control and Engineers to correct problem orders and prevent re-occurrence.
  • Supported Leads, accepting orders and inspecting device ensuring proper delivery
  • Checking and Returns gears for POC necessary 
  • Factory Reset device directly or remotely using Secure CRT and Putty
  • Document all activities in Salesforce
June 2017December 2017

Supply Chain/ Customer Service Executive

PT Symrise Indonesia
  • Receive and answer  client inquiries  and resolve potential issue escalated
  • Checking stock product in internal warehouse
  • Submit and process PO customer using ERP system
  • Submit request for out stock product to Symrise Singapore/Germany to fulfill PO customer using SAP system  with take a note for some special case for special customer
  • Work with various internal to handle feedback from customers and ensure supports  plans are in place
  • Ensure timely fulfillment  of sales orders and monitor delivery arrangement
  • Back orders monitoring and management 
  • Liaise with forwarders and warehouse on fulfillment of export orders.
  • Ensure that documentations are intact (Customer PO, emails, invoice, delivery note, tax quotation) and filed.
  • To monitor, plan and work within daily outbound capacity in order to contain business costs.
  • Identify problems and propose solutions to improve work processes
  • Constantly review working processes with carriers and transport companies to ensure best practice, but also that fees charged are inline with competitors.
  • Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
  • Assist the sales team with quotations and client/product knowledge
January 2015April 2017

Inventory Coordinator

Juniper Networks
  • Prepared local and international shipments by moving, picking, sorting and labeling client literature and products quickly and accurately while employing departmental safety policies and procedures.
  • Selected appropriate boxes for packing as necessary.
  • Completed order fulfillment requirements, packing items per client specifications.
  • Verified the correct items and quantity are being fulfilled and work closely with Quality Control and Engineers to correct problem orders and prevent re-occurrence.
  • Supported Leads, accepting orders and inspecting merchandise/products ensuring proper delivery
  • Checking and Returns gears for Demo necessary from customer site to company warehouse
May 2012October 2014

Assistant Contract Specialist

PT Huawei Tech Investment
  • Billing management and contract management (Risk Management in Project)
  • Monitoring End To End PO management information (Related to PO issuance and PO amendment)
  • Ensure billing target achieve per month
  • Ensure Variation process and variation target amount achieved per month
  • Checking BoQ PO and BoQ Actual to ensure billing Amount
  • Help Project Manager to speed up and improve acceptance flow
  • Help Finance to finish payment in time for supplier
  • Help Project Team to review contract (check the penalty and time of project)

Education

20072011

Industrial Engineering

Institute Technology of Telkom

Bachelor Degree in Engineering

Computer & Technology Proficiency

  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Visio
  • Operating Systems: Windows XP, 7, 8,10
  • Software : SAP, Sales Force,ERP User, Oracle User, Inventor Autodesk, SPSS 14.0, Promodel 6.0, MapInfo Profesional 8.0, Adobe Photoshop, WinQSB, QM, Expert Choice

Organization

Organization

Position

Place

Year

Research Group of Ekonomi Teknik Laboratory

Member

IT Telkom Bandung

2009-2010

PMK

(Lembaga dan Organisasi Kerohanian IT TELKOM )

Member

IT Telkom Bandung

2007-2011

UKKSU

(UKM Kesenian dan Kebudayaan Sumatera Utara IT TELKOM)

Member

ITT Telkom Bandung

2007-2011

Kebaktian Padang (Event PMK IT TELKOM div. Perpubdok)

Committee

IT Telkom Bandung

2009

KKR (Event PMK IT TELKOM as Koordinator Perpubdok)

Committee

IT TELKOM Bandung

2010

Chrismast (Event  IT TELKOM div Perpubdok)

Committee

IT Telkom Bandung

2007

KNSU (Event di UKKSU IT TELKOM Divisi Acara)

Committe

IT Telkom Bandung

2008

HMTI

(Himpunan Mahasiswa Teknik Industri Faculty of Industrial Engineering)

Member

IT Telkom Bandung

2007-2011

 

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