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Work experience

Nov 2010Present

Acquisition Executive

Date Joined: Position: Acquisition Executive Specialization: Sales & Marketing unsecured facilities for existing and new-to-bank clients Industry: Sales and Finance Responsibilities: Provide excellent credit and collection activities to bank's customers. Closely follow through and nurture the qualified leads to convert them into sales opportunities, and convert them into potential network. Various levels of engagement & sales presentation, following the EDRAS model. Complete and accurate processing of transaction handled. Maintains and administers customer account database through the system tool. Adhere to bank's defined processes and procedures and HSBC Policy: Consistent Role Model rank for the past 2 quarters and still vying for the same post this current quarter. Achieved more than 100% of the year-to-date target, a feat only less than 10% of the team has accomplished so far. Exemplary customer management skills, handling most of the bank's Premier customers. Consistent top performer year on year, in terms of Submission and Approved sales. Providing both quantity and quality sales closures. Company Name: ACE Insurance
May 2010Nov 2010

Campaign Executive

Date Joined: Position: Campaign Executive, exclusive to Maybank clients Specialization: Lead Generation and Sales Industry: Insurance Responsibilities: Generate leads and convert existing Maybank clients into potential sales in terms of insurance and financial coverage. Qualify leads by doing a need-based selling. Converting the feature of the product into a benefit for the client. Build credibility with decision makers to generate interest, and in turn convert them into potential network for client referrals.: Consistently met and exceeded the target for various insurance campaigns. Company Name: AIG Singapore(Chartis)
Aug 2008May 2010

Campaign Executive

Date Joined: Position: Campaign Executive, seconded to The Royal Bank of Scotland Specialization: Exclusive Campaign Sales Industry: Insurance Responsibilities: Marketing AIG insurance products exclusive to RBS clients. Convert existing RBS clients into potential sales in terms of insurance and financial coverage, particularly for Health Insurance coverage and Critical Illness plans. Qualify leads by doing a need-based selling. Converting the feature of the product into a benefit for the client. Completing the health screening questions for Underwriting purposes.: Consistently exceeded monthly individual sales target of more than 50%. Best Individual Sales for Health Insurance and consistent #1 in the assigned Campaign. Company Name: American International Assurance Singapore
Aug 2007Aug 2008

Campaign Executive

Date Joined: Position: Campaign Executive Specialization: Sales Industry: Insurance Responsibilities: Marketing general insurance products to existing AIA clients. Convert new customers by networking and cross-selling using a feature-benefit sales technique. Complete and accurate data gathering and processing of the transaction handled. Follow-through and build relationship for potential referrals.: Consistently exceeded individual sales target month on month. Handled multiple campaigns in a short span of time, toggling from different products while at the same time, hitting the assigned TARP. Company Name: Sykes Asia
Jan 2005Jul 2007

Quality Coordinator

Date Joined: Position: Quality Coordinator/ Specialization: Quality Assurance for the Capital One Finance account through transaction monitoring Industry: Business Outsourcing Services Responsibilities: Meet and exceed all quality initiatives/goals by ensuring processes are inspected regularly. Performs escalation actions occur within appropriate time frames and are tracked internally— scheduled monitoring calibration sessions are held once or twice per month or as directed. Forward quality updates and reports sent by QM, create internal report and communicated to the floor, training timely, accurately and consistently. Educate all centre personnel on quality processes, and customer connection guidelines. Implement and reinforce all quality, and customer connection processes throughout the production floor. Continuous improvement of all quality and customer connection processes through trending, consulting, gap analysis, and troubleshooting. Participates in identifying floor needs and Sykes QA Team. Monitors and evaluates 3 silent monitors on each associate per week with a total of 12 remote monitored calls per month. Provide coaching to associates for all calls evaluated during side-by-side sessions.: Formulated and revised scorecards for the different Emerson accounts. Implementation of proposed documentation and action plans on quality control processes.




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