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Lenie R. Gervero

Customer Service Representative

Objective

To work as a customer service representative in a well established firm that offers opportunities for professional growth.

Work experience

May 2016Present

Interim Quality Analyst

Sitel Philippines

Back Office

Jul 2013May 2016

Back Office Support

Sitel Philippines

Order Fulfillment Agent

Aug 2011Jul 2013

Customer Service Representative

Sitel Philippines

Household Loyalty-Outbound

Education

Jun 2007Mar 2011

Bachelor in Secondary Education

Mount Carmel College- Baler Aurora

Secondary Education Major in English

Summary of Skills

  • Strong data analysis, interpretation and problem solving skills both written and verbal
  • Willingness to accept challenges along with the ability to work under pressure
  • Goal-oriented and motivated individual along with the ability to work independently or with a team
  • Excellent multitasking skills
  • Proficient with Excel, Access, Windows – DOS, word processing and screen navigation
  • Remarkable attention to detail, communication, and leadership skills

Achievements

  • Journalist Of The Year-Mount Carmel College Baler Aurora (March 2012)
  • Certificate of Excellence Awardee- Sitel Philippines (Sept. and Oct. 2012, March, May and September 2015)

Character References

References Available Upon Request