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Work experience

Sep 2009Present

Information Systems Manager

Community Teamwork Inc.

POSITION SUMMARY: The Housing Information Systems Manager (ISM) is responsible for the implementation, development, maintenance, and operation of information and reporting systems in Tracker Inc. software and any associated software. Provides oversight of all Tracker modifications, providing training and support for Tracker users.



·Ensure the successful implementation and use of the Tracker Inc. (TSI) software system.

·Supervises the Information System Specialist.

·Analysis of data, record keeping and reporting requirements and the development of processes that ensure the most efficient and effective data management systems that meet the agency needs.

·Ensures that day to day database activities are in compliance with all State and Federal reporting guidelines.

·Manage vendor relationship in compliance with the software vendor maintenance contract

·Facilitate Tracker support to ensure that all database related communication with Tracker is centralized and monitor open support e-mails and phones calls until they are resolved.

·Develop training materials and documentation.

·Assess staff training needs and provide appropriate training to end-users. Coordinate staff trainings on the Section 8 software as necessary.

·Develop design requirements and specifications for modifications to software systems.

·Liaison with CTI’s MIS Department for the MIPS and Trackers accounting package. Fulfill information reports as requested by Housing and Community Development managerial staff.

·Troubleshoot, along with IT staff, printing, scanners, security, network connection, hardware and software/server issues.

·Supervise Housing Information Systems staff:

·Other duties as assigned.

Specific Trackers-related setup/support/maintenance

·Responsible for the installation of all TSI modifications and upgrades and their integration into the CTI IT environment.

·Responsible for security maintenance and Tracker password management. Assigns access and manages the user IDs and password resets for Tracker.

·Works as second and third tier of support for troubleshooting IT and Tracker related issues, coordinating with TSI support, MIS and S8 staff.

·Responsible for the direct deposit implementation and data maintenance including data entry, changes on data and account verification.

·Attend all TSI Trainings and actively participate in the Tracker User Group, Tracker IT Group, etc.

·Facilitate the distribution of information and training materials to appropriate s8 staff.

·Oversees webservices and data uploading to external storages like DHCD’s Central Database.

·Monitors network performance and other intranet issues related to Tracker.

·Maintains a ticketing system and periodically reports about all IT problems.

·Maintain all WL, S8 and Inspection Action tables and related documents.

·Perform caseload reports and Reallocations.

·Ensure maintenance of Utility Allowance, APS, Income Level and other tables as required ensuring that Trackers tables are up to date with HUD and DCHD published information.

·Provide related set-up, support, and maintenance of all TSI support tables.

·Ad hoc reporting using Crystal Reports and MS Excel.

·Help with adding new vendors, changing vendors addresses, and scanning of w9 forms on file.

·Generate list of property owners in alphabetical order, vendor order, social security/tax ID order, and vendor address change report.

·Generate and distribute year end 1099 forms

Oct 2006Jan 2008

Project Manager

Pomeroy IT Solutions Inc.

• Managed multiple IT projects to successful conclusion for clients like Port Authority of NY

& NJ, TJX, Houghton Mifflin, Sanofi Pasteur, B. Braun, and Motorola.

• Experienced in Data Analysis and Reporting using Excel 2003/2007 and building custom

made applications in VBA for Excel.

• Successful manager in Reporting and Data Analysis in ticket management aimed to build

efficiency in Desk Side Support and Help Desk teams. Increased the Profit Margin for the

company from 33% to 80% (Houghton Mifflin account, Boston, MA).

• Proficient in automatic data importing into Excel, from Remedy and other Excel files. Built

proprietary applications that are still in use at B. Braun (Allentown, PA) and Sanofi

Pasteur (Pocono, PA). Both customers became aware of how much value our

technicians were achieving every day. This helped build a better understanding with the

customers, improve the micro and macro management, and set realistic future

expectations for all stakeholders.

• Assisted the sales department in analyzing opportunities, building transition project

plans, calculating returns on investment, preparing proposals and preparing service level


• Coordinated staff members at multiple client sites for both project and staffing


• Prepared Disaster Recovery plans for data centers and built self explanatory flow charts

and diagrams in MS Visio.

• Prepared Asset Management self explanatory flow charts and diagrams in MS Visio

• Prepared Project Efficiency Evaluation, Structured Analysis and Risk Management.

Oct 2004Dec 2006

Sales Representative

Pro Marketing Inc.

Worked in Home Depot Stores in the Central Massachusetts area: Worcester,

Marlborough, Natick, Shrewsbury, and Auburn. Responsible for product training and

marketing and customer support.

Earned the “Harvey Award” in 07/2006 for “Providing Outstanding Above & Beyond

Service", especially for developing a spreadsheet application to speed up service time.

Oct 1999Jun 2003

General Director

General Directorate of Housing for Students

Responsible for directing and coordinating the work of 5 state enterprises (2000 state employees) and several private service providers to accommodate housing, heating, food services, health centers, libraries and public safety for >20,000 college students nationwide.

Reporting directly to the Minister of Education and the Prime Minister of Albania.

This position was at the time the highest rank in the public administration.

Resigned from this position the day I had to move to US with my family.

Designed and audited policies and procedures related to procurement, budgeting, Procurement Requests for Quotation (RFQ) and Requests for Tender (RFT).

Analyzing and reporting on procurement of goods and services: cost-benefit analysis and cost-utility analysis. Analyzing and making decisions improve operations, based on the difference in cost and in risk between Direct Procurement and Indirect Procurement.

Coordinated financial and budget activities to fund operations, maximize investments, and increase efficiency.

Audited the procurement processes of the subordinate companies to make sure they

were in compliance with the state rules on bidding procedures.

Directed weekly meetings with the CEO-s of the 5 companies and other executive

officials, and staff members to discuss issues, coordinate activities and resolve


Maintained Public Relations with the media, student organizations and NGO-s, Boards of Directors.


Oct 2010May 2011

Certificate in Management and Leadership

Boston University

Institute for Nonprofit Management & Leadership

Certificate in Nonprofit Management and Leadership provides a blend of coursework, experiential learning, mentoring, and peer support and is designed to meet the needs of working nonprofit executive directors and senior managers. 

Participants meet weekly, investing their time equally in skill-based seminars and small-group seminars focused on live cases that students bring from their organizations. The program also features a mentoring program and a range of supplemental online resources.

Sep 1991Oct 1998


Tirana University
Statistical calculation and IT coding towards improving the learning process of foreign languages.
Sep 1990Jun 1991

Masters' Degree

Tirana University

One year, full time, post university course. 12 classes that ranged from programming in COBOL, and GWBASIC to Database programming, data analysis, optimization methods, algorithms, and Statistics.

Sep 1984Jun 1988

Bachelor's Degree

Tirana University
Bachelor's Degree in Education with major in foreign languages and minor in Italian language and culture.


Member of the TUG - Tracker Users Group.

Member of the TUG IT - Tracker IT Users Group

Member of the RAC - Rental Assistance Committee



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