POSITION SUMMARY: The Housing Information Systems Manager (ISM) is responsible for the implementation, development, maintenance, and operation of information and reporting systems in Tracker Inc. software and any associated software. Provides oversight of all Tracker modifications, providing training and support for Tracker users.
·Ensure the successful implementation and use of the Tracker Inc. (TSI) software system.
·Supervises the Information System Specialist.
·Analysis of data, record keeping and reporting requirements and the development of processes that ensure the most efficient and effective data management systems that meet the agency needs.
·Ensures that day to day database activities are in compliance with all State and Federal reporting guidelines.
·Manage vendor relationship in compliance with the software vendor maintenance contract
·Facilitate Tracker support to ensure that all database related communication with Tracker is centralized and monitor open support e-mails and phones calls until they are resolved.
·Develop training materials and documentation.
·Assess staff training needs and provide appropriate training to end-users. Coordinate staff trainings on the Section 8 software as necessary.
·Develop design requirements and specifications for modifications to software systems.
·Liaison with CTI’s MIS Department for the MIPS and Trackers accounting package. Fulfill information reports as requested by Housing and Community Development managerial staff.
·Troubleshoot, along with IT staff, printing, scanners, security, network connection, hardware and software/server issues.
·Supervise Housing Information Systems staff:
·Other duties as assigned.
Specific Trackers-related setup/support/maintenance
·Responsible for the installation of all TSI modifications and upgrades and their integration into the CTI IT environment.
·Responsible for security maintenance and Tracker password management. Assigns access and manages the user IDs and password resets for Tracker.
·Works as second and third tier of support for troubleshooting IT and Tracker related issues, coordinating with TSI support, MIS and S8 staff.
·Responsible for the direct deposit implementation and data maintenance including data entry, changes on data and account verification.
·Attend all TSI Trainings and actively participate in the Tracker User Group, Tracker IT Group, etc.
·Facilitate the distribution of information and training materials to appropriate s8 staff.
·Oversees webservices and data uploading to external storages like DHCD’s Central Database.
·Monitors network performance and other intranet issues related to Tracker.
·Maintains a ticketing system and periodically reports about all IT problems.
·Maintain all WL, S8 and Inspection Action tables and related documents.
·Perform caseload reports and Reallocations.
·Ensure maintenance of Utility Allowance, APS, Income Level and other tables as required ensuring that Trackers tables are up to date with HUD and DCHD published information.
·Provide related set-up, support, and maintenance of all TSI support tables.
·Ad hoc reporting using Crystal Reports and MS Excel.
·Help with adding new vendors, changing vendors addresses, and scanning of w9 forms on file.
·Generate list of property owners in alphabetical order, vendor order, social security/tax ID order, and vendor address change report.
·Generate and distribute year end 1099 forms.