Leigh D'Agostine

  • Greater Boston Area, US
Leigh D'Agostine

Senior Account Representative

Work History

Work History
Oct 1997 - Jun 2015

Senior Account Representative

            Corporate Sales

    • Responsible for new business development, marketing, and account management
    • Develop and nurture new and existing relationships; simultaneously expanding client base through cold calls and telemarketing strategies
    • Account servicing, ranging from the initial implementation of Business Account Programs, handling all client issues including but not limited to; billing, availability, and special requests.       
    • Manage client on-boarding and relationship maintenance through written and presented proposals, contract development for accounts varying in size ($100 to $18 million), and monitoring existing programs through monthly and quarterly reviews

            Insurance Replacement

    • Responsible for approval of rental extensions, billing, and monitoring the efficiency of our customer service
    • Prospecting clients through body shops, cold calls, and insurance agency relationships
    • Developed monthly and quarterly reporting to insurance claim centers for claims and billing activities, pipeline reports, and revenue achievement
    • Implemented and trained insurance claims center on the Hertz Insurance Replacement Booking Tool
    • Ensured daily accuracy of  reports from the Hertz Insurance Replacement Booking Tool and adjusted incomplete transactions and upcoming claims/rental needs

            Travel Industry – Corporate and Leisure

    • Responsible for customer service including but not limited to car availability, price matching, billing, special requests, and service issues for both the travel agents, their leisure and corporate clients
    • Built and developed a preferred vendor agreement with marketing funds allocation and overall client discount
    • Managed monthly distribution of Hertz marketing material - promotions, coupons, and newsletters
    • Developed and trained travel agents on the different Hertz business programs, client services, fleet, preferred vendor programs, partnership programs and booking tool

Education

Education
Aug 1990 - May 1994

 Bachelor of Arts, English and Sociology - Emphasis on Criminology and Juvenile Delinquency

Philanthropy

Pan Mass Challenge (PMC), Needham Massachusetts                                      2005 - Present

            Founder and Coordinator for the Acton Boxboro PMC KIDS Ride 2013, 2014, 2015

    • One of the founding members of the AB PMC KIDS Ride. Over the past 3 years has raised over $60K for the Dana Farber Cancer Institute and The Jimmy Fund
    • Direct marketing to businesses to raise 100% of the capital necessary to fund and grow our event
    • Increased monetary and gift donations by 25% year over year
    • Boosted rider participation by a minimum of 10% year over year thru direct marketing to the community, public schools and the neighboring towns
    • Boosted volunteer retention & growth by a minimum of 15% year over year
    • Use social media as a method to gain awareness and ridership for our event
    • Responsible for all aspects of the event, day of– Set-up to break down of Rider Registration, Volunteer check-in, two (2) rider routes, kids activity area, food and water distribution, First Aid, Silent Auction & Raffle, ticket sales, and parking
    • Volunteer for the PMC – prepping rider registration packets, greeter & information guide at MLB game events, set-up and breakdown of check-in desk at PMC events as well as fundraiser

Training and Groups

On Going Sales and Business Training/Seminars

    • Senn Delaney, ADS - Account Development Strategies, ESC - Effective Sales Communications, PSS 1 & 2- Professional Selling Skills Seminar, SAC - Selling Against the Competition, Influencing and Managing Work Relationships, STYLES - Influencing and Managing Work Relationships (Part 2), WAS -Winning Account Strategies, Franklin Covey Time Management, Eagle’s Flight – Gold of The Desert Kings, Defensive Driving Course 4
    • NEBTA (New England and Business Travel Association - attend monthly meetings as well as annual outing and President's Dinner.