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Summary

Strong Retail background with a great passion for Technology. Keen to find a challenging position where I will be able to continue to develop and progress with my career. 

Work History

May 2016Present 

EPOS Business Tester

Sainsbury's Head Office
  • Prepare Test Scripts and carry out detailed system testing on numerous code releases
  • Worked closely with the business owners to ensure defects are true defects
  • Responsibility for managing and testing change requests
  • Responsibility of signing off the contactless testing from a business point of view
  • Managing any change request or new testing projects like Polymer notes and new £1 coins
  • Supporting Store on upgrade days and being a point of contact over weekend 

This role has allowed me to provide our colleagues a future proof system which is simpler, smarter and more cost effective to the company. I am very proud to be apart of the transformation.

Nov 2015Apr 2016

Assistant Manager

WH Smiths

Managing a team of 20 plus colleagues in a store located on a service station meant I was responsible for the store's performance and also the performance of the whole service station. The role also included responsibility for growing sales, delivering great customer service and availability, driving store profitability, recruiting, retaining and developing the team and ensuring the store was run safely & legally. This role gave me great opportunities to develop and mentor new starters and also allowed me to watch them grow. 

Sep 2015Nov 2015

Dry Goods Team Leader

Sainsburys

  • Leading the dry goods and entertainment team which also includes clothing
  • Trading the shop floor
  • Developing and coaching colleagues 
  • Merchandising within promotion change 
  • Remaining brand standards by re-dressing the shop
  • Deputise in the absence of Department Manager
  • Identifying sales opportunities through trends and seasonal events
  • Reviewing and resolving stock issues via forecasting and waste control

Dec 2014Aug 2015

Customer Service Supervisor 

Sainsburys

  • Supervising the day to day activities throughout checkouts
  • Raising customer service levels & cutting costs
  • Organising work load, allocating tasks, tasking team on a daily basis
  • Managing team and individual performance
  • Completing observations with feedback.
  • Opening and closing the department
  • Training of new staff & identifying training requirements of existing staff
  • Ensuring compliance with all relevant health and safety guidelines
  • Remaining brand standards

Education

20142015

Level 3 Computer Science

Warwickshire College
  • Communication and Employability Skills for IT
  • Computer Systems
  • Information Systems
  • Installing & Upgrading Software
  • Computer Animation Digital Graphics
  • Networking
20082013

GCSE

Aylesford School And Sixth Form College

Double Maths - C 

Science - C 

English - C

Drama - B

History - C

PE - C


Professional Certificate

Jan 2016Present

Level 3 Award In Food Safety Supervision For Retail

CPD
  • Understand the key food hygiene legislation.
  • Understand the best food safety practice so as to avoid contamination of food.
  • Understand the need for personal hygiene measures.
  • Be able to implement effective food safety controls.
  • Be able to implement a cleaning schedule so as to keep the premises hygienic.
  • Understand the importance of training staff.
  • Understand each stage of a HACCP food safety management system.
2015Present

Personal Alcohol Licence 

Warwick District Council

WDCPER01559

20152015

Advanced Attendance Management

Sainsburys
20152015

Managing Department Health And Safety

Sainsburys
20152015

Retail Law

Sainsburys
20152015

Managing Department Food Safety  

Sainsburys