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A customer-service focused individual who has a strong desire to improve the business and motivate colleagues. Highly organised and energetic with strong knowledge to motivating staff to work together to achieve targets and improve efficiency. Keen to find a challenging position within a successful and dynamic organisation where I will be able to continue to develop my management skills and progress with my career.

Work History

May 2016Present 

EPOS Business Tester

Sainsbury's Head Office

To prepare test scripts and to carry out detailed system testing on numerous code releases throughout the life span of the programme.The software aims to replace the current Retalix Storeline 8 (REPOS) system with the new R10 (EPOS) system which is also made by Retalix.

Nov 2015Apr 2016

Team Manager

WH Smiths
  • Running shift and supervising multiple staff members 
  • Managing and paying invoices
  • Working within the team to drive sales to hit the weekly targets for the unit 
  • Manage stock control and give instructions to staff members by allocating tasks relevant for the day 
  • Recruiting and training new team members
  • Scanning in all deliveries with the HHT and then approving them on the epos system 
  • Ensuring stock displayed in each section following guidance from head office planogram 
  • Cashing up the tills at the beginning and the end of my shift and addressing any issues 
  • Processing of supplier invoice and ensuring payments made by the due dates on the system 
  • Closing Shift - Ensure all reports are correct, including refund paperwork, cancelled tickets, override products, closing tills and running end of day report for submission
Sep 2015Nov 2015

Dry Goods Team Leader


  • Leading the dry goods and entertainment team which also includes clothing
  • Trading the shop floor
  • Developing and coaching colleagues 
  • Merchandising within promotion change 
  • Remaining brand standards by re-dressing the shop
  • Deputise in the absence of Department Manager
  • Identifying sales opportunities through trends and seasonal events
  • Reviewing and resolving stock issues via forecasting and waste control

Dec 2014Aug 2015

Customer Service Supervisor 


  • Supervising the day to day activities throughout checkouts
  • Raising customer service levels & cutting costs
  • Organising work load, allocating tasks, tasking team on a daily basis
  • Managing team and individual performance
  • Completing observations with feedback.
  • Opening and closing the department
  • Training of new staff & identifying training requirements of existing staff
  • Ensuring compliance with all relevant health and safety guidelines
  • Remaining brand standards



Level 3 Computer Science

Warwickshire College
  • Communication and Employability Skills for IT
  • Computer Systems
  • Information Systems
  • Installing & Upgrading Software
  • Computer Animation Digital Graphics
  • Networking


Aylesford School And Sixth Form College

Double Maths - C 

Science - C 

English - C

Drama - B

History - C

PE - C

Professional Certificate

Jan 2016Present

Level 3 Award In Food Safety Supervision For Retail

  • Understand the key food hygiene legislation.
  • Understand the best food safety practice so as to avoid contamination of food.
  • Understand the need for personal hygiene measures.
  • Be able to implement effective food safety controls.
  • Be able to implement a cleaning schedule so as to keep the premises hygienic.
  • Understand the importance of training staff.
  • Understand each stage of a HACCP food safety management system.

Personal Alcohol Licence 

Warwick District Council



Advanced Attendance Management


Managing Department Health And Safety


Retail Law


Managing Department Food Safety