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Summary

A customer-service focused individual who has a strong desire to improve the business and motivate colleagues. Highly organised and energetic with strong knowledge to motivating staff to work together to achieve targets and improve efficiency. Keen to find a challenging position within a successful and dynamic organisation where I will be able to continue to develop my management skills and progress with my career.

Work History

Sainsbury's Head Office

May 2016Present 

EPOS Business Tester

To prepare test scripts and to carry out detailed system testing on numerous code releases throughout the life span of the programme.The software aims to replace the current Storeline 8 (REPOS) system with the new R10 (EPOS) system.

WH Smiths

Nov 2015Apr 2016

Team Manager 

  • Running shift and supervising multiple staff members 
  • Managing and paying invoices
  • Working within the team to drive sales to hit the weekly targets for the unit 
  • Manage stock control and give instructions to staff members by allocating tasks relevant for the day 
  • Recruiting and training new team members
  • Scanning in all deliveries with the HHT and then approving them on the epos system 
  • Ensuring stock displayed in each section following guidance from head office planogram 
  • Cashing up the tills at the beginning and the end of my shift and addressing any issues 
  • Processing of supplier invoice and ensuring payments made by the due dates on the system 
  • Closing Shift - Ensure all reports are correct, including refund paperwork, cancelled tickets, override products, closing tills and running end of day report for submission

Sainsburys

Sep 2015Nov 2015

Dry Goods Team Leader

  • Leading the dry goods and entertainment team which also includes clothing
  • Trading the shop floor
  • Developing and coaching colleagues 
  • Merchandising within promotion change 
  • Remaining brand standards by re-dressing the shop
  • Deputise in the absence of Department Manager
  • Identifying sales opportunities through trends and seasonal events
  • Reviewing and resolving stock issues via forecasting and waste control



Sainsburys

Dec 2014Aug 2015

Customer Service Supervisor 

  • Supervising the day to day activities throughout checkouts
  • Raising customer service levels & cutting costs
  • Organising work load, allocating tasks, tasking team on a daily basis
  • Managing team and individual performance
  • Completing observations with feedback.
  • Opening and closing the department
  • Training of new staff & identifying training requirements of existing staff
  • Ensuring compliance with all relevant health and safety guidelines
  • Remaining brand standards

Education

Warwickshire College

20142015

Level 3 Computer Science

  • Communication and Employability Skills for IT
  • Computer Systems
  • Information Systems
  • Installing & Upgrading Software
  • Computer Animation Digital Graphics
  • Networking

Aylesford School And Sixth Form College

20082013

GCSE

Double Maths - C 

Science - C 

English - C

Drama - B

History - C

PE - C


Professional Certificate

CPD

Jan 2016Present

Level 3 Award In Food Safety Supervision For Retail

  • Understand the key food hygiene legislation.
  • Understand the best food safety practice so as to avoid contamination of food.
  • Understand the need for personal hygiene measures.
  • Be able to implement effective food safety controls.
  • Be able to implement a cleaning schedule so as to keep the premises hygienic.
  • Understand the importance of training staff.
  • Understand each stage of a HACCP food safety management system.

Warwick District Council

2015Present

Personal Alcohol Licence 

WDCPER01559

Sainsburys

20152015

Advanced Attendance Management

Sainsburys

20152015

Managing Department Health And Safety

Sainsburys

20152015

Retail Law

Sainsburys

20152015

Managing Department Food Safety