Senior Customer Service Advisor

Barclays International, Poole, Dorset

Resolution of all complex queries and complaints from Barclay's customers worldwide. Deputy/stand-in team leader. Staff appraisals/issuing warnings - dealing with disputes/issues between members of staff and quickly resolving them satisfactorily for all parties concerned, team/department trainer, motivator and coach - all staff of all levels and both new and existing members of staff. Facilitating Telephony Technique and Feedback Delivery (Motivational and Developmental) courses - both of which I assisted in with devising.