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Leanna Tran Duong

Customer Service Guru | Communications Specialist

Summary

A positivity magnet that thrives to promote a successful and unique learning experience with memorable impacts through personable connections with teammates and genuine customer communication. I specialize in utilizing many different platforms to promote relevant content related to my clients' needs via social media, websites, blogs, events and meetings. With understanding and patience for knowledge, my ultimate goal is to support a team and community to their utmost potential.

Work experience

AUGUST 2015APRIL 2016

Aveda Ace | Front Line Co-Ordinator

Megahair Family

• Gained trust from customers through personable, genuine interactions and my ability to think outside the box to solve and prevent problems

• Trained new employees with company's values as well as my own principals to ensure success in every connection 

• Managed clientele accounts by creating profiles for new customers and promoting future appointments 

• Opening and closing procedures not limited to cash count, inventory check, summary reports, creating the daily goals for each employee

AUGUST 2014APRIL 2015

Client Services | Sales Representative

Canada Drives

• Exemplified strong written and telephone communication skills

• Acquired and applied knowledge of consumer acquisition and distribution to dealership clients

• Utilized administrative skills in Microsoft Office and Salesforce programs

• Acted as a liaison between company departments to assist clients in finding programs and services best suited to their needs

JANUARY 2013JANUARY 2014

Blog Editor | Communications Director

West Coast Ayurveda

• Managed and created the content of West Coast Ayurveda's social media channels and blog.

Planned and implemented a content strategy for an audience of 130,000+ Facebook fans. 

  Created 3-5 blog posts/day related to Ayurvedic healing methods through research, conferences, interviewing Ayurvedic practitioners, writing and finalizing.

• Engaged with online marketing events and participated in weekly meetups to learn about brand building

• Represented West Coast Ayurveda in trade show booths by effectively promoting and selling the company's natural products

MARCH 2012JUNE 2012

Community Administration Intern

Comox Valley Essential Skills Partnership

 Arranged fun lunch meetings with business owners and major clientele from different organizations from chartered bank managers, business owners, to radio hosts.

• Organized one-on-one interviews with senior executives of large franchise branches as well as chartered banks in the area

• Responsible for all communications through email with critical problem solving skills, empathy towards our clients, and providing the utmost unique and personable services

• Gained management knowledge and business etiquette through company tours and meetings

Education

JANUARY 2012JANUARY 2013

Highschool Graduate

North Island College

References

Available upon request.