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Leanna Tran Duong

Customer Service Guru | Communications Specialist

Summary

A positivity magnet that thrives to promote a successful and unique learning experience with memorable impacts through personable connections with teammates and genuine customer communication. I specialize in utilizing many different platforms to promote relevant content related to my clients' needs via social media, websites, blogs, events and meetings. With understanding and patience for knowledge, my ultimate goal is to support a team and community to their utmost potential.

Work experience

AUGUST 2015APRIL 2016

Aveda Ace | Front Line Coordinator

Eccotique Spas & Salons

• Gained trust from customers through personable, genuine interactions and my ability to think outside the box to solve and prevent problems

• Specialized in the Aveda products within the Megahair store, performing live demos for walk-ins and suggesting Aveda products based on the customer's hair and needs

• Managed in-store promotions supported by Aveda and ensured all promotional material was presented in an appealing and organized fashion.

• Trained new employees with company's values as well as my own principals to ensure success in every connection 

• Managed clientele accounts by creating profiles for new customers and promoting future appointments and products

• Opening and closing procedures involved: counting cash, inventory check, summary reports and creating the daily goals for each employee

AUGUST 2014APRIL 2015

Client Services | Sales Representative

Canada Drives

• Exemplified strong written and telephone communication skills with clients of Canada Drives and provided memorable customer care  while completing a high volume of calls a day

• Acquired key customer information through the phone and recorded all findings within Salesforce

• Updated and managed the CRM database for Canada Drives (Salesforce) and worked within Excel to manage customer lists

• Upsold other services that Canada Drive's partners provided, and was trained to sell these programs separately due to high performance

• After being trained in the various new programs that Canada Drive's provided, I was one of the top closers in the new programs

JANUARY 2013JANUARY 2014

Blog Editor | Communications Director

West Coast Ayurveda

• Managed and created the content of West Coast Ayurveda's social media channels and blog.

• Planned and implemented a content strategy for an audience of 130,000+ Facebook fans. 

 Created 20 blog posts a week related to Ayurvedic healing methods through research, conferences, interviewing Ayurvedic practitioners, writing and finalizing.

• Engaged with online marketing events and participated in weekly meetups to learn about brand building

• Represented West Coast Ayurveda in trade show booths by effectively promoting and selling the company's natural products

MARCH 2012JUNE 2012

Community Administration Intern

Comox Valley Essential Skills Partnership

 Arranged fun lunch meetings with business owners and major clientele from different organizations from chartered bank managers, business owners, to radio hosts.

• Organized one-on-one interviews with senior executives of large franchise branches as well as chartered banks in the area

• Responsible for all communications through email with critical problem solving skills, empathy towards our clients, and providing the utmost unique and personable services

• Gained management knowledge and business etiquette through company tours and meetings

Education

JANUARY 2012JANUARY 2013

Highschool Graduate

North Island College

References

Available upon request.