I began my employment at Ecclesiastical within the Finance Systems Department, on a years work placement during my time at University.This roleinvolved sorting out system queries, working on new projects to improve the performance and efficiency of the programmes, as well as training new staff to use the software.
In December 2007, I was transferred to the Accounts Receivable department, due to the recent departure of the team. I has to quickly learn how to take payments via direct debits, cheques, cash and credit cards, bank and process them on one of our many systems, send BACS requests, work on queries and communicate with customers via the telephone, email or by post.
My final role with the Company began in the Agency department in September 2008 where I created, monitored and amended the customer records on the I+ and Mainframe systems, aswell as ensuring the correct details where kept updated on the Graydon Network. Whilst in this department I continued working on an ad hoc basis with the Accounts Receivable team, and worked within the Credit Control Department, which involved contacting customers who we had not yet received payment from, and chasing up new and existing queries.
My Placement was set to end in June 2008, however the company asked me to continue in employment, which became part-time once I returned to University in September 2008. Whilst in the Accounts Receivable and also in the Credit Control Departments I participated in Simplification Exercises, which involved looking at existing processes, examining why they are done in such a manner, and if they could be altered to save time and resources.
Each role involved a lot of communication with the public and as it was chasing for payment or dealing with queries, many customers where not the friendliest of individuals, this allowed me to gain experience in interacting with customers, and dealing with unhappy individuals. It also allowed me to improve on time management and organisational skills, as I was working alongside studying.