Leah Kraig

Operations Manager

  • Des Plaines IL
  • leahkraig@gmail.com
  • 847-909-4773

Summary

A creative, motivated and reliable professional who is experienced in many facets of office management and customer satisfaction. Diversified skills include account management, customer service,  QuickBooks, invoicing,  liaising with outside contractors and vendors and administrative support. 

Work History

Work History

Operations Manager

Rooks Marketing Group LLC
Oct 2013 - Feb 2016
  • Handle all office related needs such as ordering office supplies and answering phones
  • Resolve issues in regards to orders, shipping and billing 
  • Respond to client needs and provide general customer service  assistance 
  • Place purchase orders and track them to the point of delivery 
  • Manage all bookkeeping and chart of accounts through QuickBooks
  • Reconcile all accounts on a monthly basis including credit cards 
  • Create and send invoices to clients
  • Responsible for accounts receivable and payable
  • Work closely with outside accountant and prepare year end reports 
  • Run payroll bi-weekly
  • Run reports including but not limited to, sales,
    job profitability, future income, expenses and cost of goods

Therapy Aide

City Kids Inc
Nov 2009 - Mar 2014
  • Ran group activities with 12 special needs children

Appointment Setter

Clean Source Inc
May 2008 - Aug 2008
  • Designed outside sales program and scheduled weekly appointments

Secretary  (position held while in school)

Dwyer McCarthy & Associates
May 2006 - Aug 2006
  • Filed court orders at the court house daily and typed dictated letter

Education

Education

B.A. In Sociology with a Minor in Communications 

Indiana University 
Sep 2005 - May 2010

Skills

Skills
Microsoft Office

Extensive experience in the MS Office suite of programs. Strong understanding of Excel and Word.  

QuickBooks

Daily user of QuickBooks for two years, actively using the software for payroll, invoicing, vendor management, and general bookkeeping