Managing Director Global Product Marketing, Contact Center Expert Services
Designed organized and managed a global expert consultation group for complex contact center solutions; act as BU focal point for product knowledge, directions and migrations; align objectives and deliverables with sales and services organizations ensuring effective execution; serve as BU interface to high-level customers and partners.
- Created Expert Access for Partners program increasing business partner satisfaction to 80% and annual revenues by more than 15%
- Reduced partner sales churn delays by 10%
- Increased partner application revenue per sale by 20%