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DAMIAN IULIA MARIA

Customer Service

Work experience

June2016-Present

VVIP Cabin Crew

Qatar Executive

VVIP Cabin Crew on 319,320,310 and 340 Airbus Aircrafts.

Providing superior In-Flight safety and excellent service for owners, guests and charter customers.
Managing gastronomic dishes and catering to vip customers 
Set up the aircraft interior and cleanliness in the aircraft cabin
Excellence service on board, Pre-flight and post-flight duties.

In charge of ensuring safety on board and exceptional service to passengers.

May 2015May 2016

CABIN MANAGER

Qatar Airways

CABIN SENIOR

-Demonstrating the leadership skills of coaching and leadership of cabin crew.

-Customers satisfaction by identifying and resolving their problems and complains on the spot as well as following up where required.

-works effectively with all departments in the airline;

-acts as a role model for others; customer service and service recovery

-delivers inflight announcements that create a warm and relaxed atmosphere on board;

-responsible for safety and security compliance;

- ensure all company resources are managed to avoid wastage and unnecessary expenditure; this will include catering, bar stocks, duty free,  as well as staff resources;

-coaching and training crew onboard the aircraft; in charge of a different team every flight

-assessment of crew performance; ensuring grooming is up to standards;

-overall in charge of single-aisle aircrafts; fully in charge of Economy class on wide-bodied aircrafts;

-promoting and selling duty free products onboard.

Oct 2010Dec 2013

Flight Attendant

Qatar Airways

F2(flight attendant)-working inEconomy Class 

-performed all necessary flight attendant duties, meals and drinks service

-  paying attention to details and anticipate our customers  needs, offering a  5 star service

- safety focused 

Oct 2008Aug 2010

Marketing Assistant/Tourist Agent

Transilvania Travel S.A - Brasov - Romania

-promoting our offers on different tourism sites
- offering assistance and guidance to our clients ; selling holiday packages inside and outside the country, airline tickets, promoting special offers, centralizing the agency's sales!

Jan 2013Apr 2015

Flight Attendant

Qatar Airways

F1(flight attendant)-working inBusiness Class and First Class

offering our customers the best service and comfort.

-maintaining high standards , self introduction, menu terminology, products knowledge

- promoting QATAR AIRWAYS Privilege Club Frequent Flyer Program

- galley trained ( plating , presenting the food in a special way to our customers)

Education

Trainings & Courses & Skills

8

Well trained in:

-Safety and Emergency Procedures,

-First Aid Procedures ,

-Fire fighting training,

- Emotional intelligence training

-Leadership training, Customer service

- Galley and plating training

- CRM training

Trained on Airbus : 319, 320, 330, 340, 310             Boeing : 777- 300, 777- 200,

                                                                                                                      787 dreamliner

6
Computer Skills

Excellent knowledge in Microsoft Office ( Word , Excel, Power point), internet navigation

Social Skills and Competences

- Cosmopolitan Cabin Crew, passionate for luxurious customer service

- Strong work ethic, flexible and diplomatic. High level multi - tasking, time management and decision making under pressure 

-Good communication, open minded, flexible, team-player, having a professional

approach, maintaining integrity, confidentiality and professionalism at all times.

-Cultural awareness, flexible, proactive

-Good coordination,  leadership, team work and team management

                                                                          Languages

Mother language : ROMANIAN

Advanced level: ENGLISH

Basic level : SPANISH, ITALIAN, FRENCH

Personal Information:

AGE :34

HEIGHT:1,71

BIRTH DATE :11.07.1984

MARITAL STATUS: SINGLE

DRIVER LICENCE CAT B