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DAMIAN IULIA MARIA

Customer Service

Work experience

June20162019

VVIP Cabin Crew

Qatar Executive Doha- Qatar

Providing superior In-Flight safety and excellent service for owners, guests and charter customers.
Managing gastronomic dishes and catering to vip customers 
Excellence service on board, Pre-flight and post-flight duties.

May 2015May 2016

CABIN MANAGER

Qatar Airways Doha- Qatar

CABIN SENIOR/ SUPERVISOR

-demonstrating leadership skills, coaching the cabin crew, in charge of a different team of cabin crew each flight

-customers satisfaction by identifying and resolving their problems and complains on the spot as well as following up where required/service recovery.

-works effectively with all departments in the airline;

-delivers inflight announcements

-responsible for safety and security compliance;

- ensure all company resources are managed to avoid wastage and unnecessary expenditure

-assessment of crew performance and feedback

-overall in charge of single-aisle aircrafts, fully in charge of Economy class on wide-bodied aircrafts;

-promoting and selling duty free products onboard.

Jan 2013Apr 2015

Flight Attendant

Qatar Airways

F1(flight attendant)-working inBusiness Class and First Class

-offering our customers the best service and comfort.

-maintaining high standards , self introduction, menu terminology, products knowledge

- promoting QATAR AIRWAYS Privilege Club Frequent Flyer Program

- galley trained ( plating , presenting the food in a special way to our customers).

Oct 2010Dec 2013

Flight Attendant

Qatar Airways

F2(flight attendant)-working inEconomy Class 

-performed all necessary flight attendant duties, meals and drinks service

-  paying attention to details and anticipate our customers  needs, offering a  5 star service ,safety focused 

Oct 2007Aug 2010

Marketing Assistant/Tourist Agent

Transilvania Travel S.A - Brasov - Romania

-promoting our offers on different tourism sites
- offering assistance and guidance to our clients ; selling holiday packages inside and outside the country, airline tickets, promoting special offers, centralizing the agency's sales!

Education

Trainings & Courses & Skills

10

Well trained in:

-Safety and Emergency Procedures,

-First Aid Procedures ,

-Fire fighting training,

- Emotional intelligence training

-Leadership training, Customer service training

- Galley and plating training

- CRM training - Crew Resource Management

Trained on Airbus : 319, 320, 330, 340, 310/ Boeing : 777- 300, 777- 200, 787 dream-liner

10
Computer Skills

Excellent knowledge in Microsoft Office ( Word , Excel, Power point), internet navigation

Social Skills and Competences

- Strong work ethic, flexible and diplomatic. High level multi - tasking, time management and decision making under pressure 

-Good communication, open minded, flexible, team-player, having a professional approach, maintaining integrity, confidentiality and professionalism at all times.

-Cultural awareness, professional, proactive.

-Good coordination,  leadership, team work and team management

                                                Languages

Mother language : ROMANIAN

Advanced level: ENGLISH

Basic level : SPANISH, ITALIAN, FRENCH