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I volunteer my time as the treasurer for the Tesoro High School Music Boosters.  As the treasurer, I manage a budget of $100,000+.  I also volunteer on behalf of pancreatic cancer research.

I mentor young people preparing for and entering college.  The information and experience gained from my career transition is helping others identify their passions and to define their educational and vocational direction.


I am an Application Development Manager / Project Manager with experience implementing applications for large retail and financial companies. I have extensive experience with diverse technologies and vendor packages. I have the proven ability to implement creative, cost-effective, and practical solutions and am a recognized problem solver.

I am passionate about building strong, collaborative relationships with the business community.  One of my unique talents is the ability to bridge the IT / Business gap.  My goal as an IT manager is to provide exceptional customer service to the business.  My proudest career moment was when a warehouse associate told me after a system modification automated the ordering process,  "Thank you.  You changed my life".

I provide a unique perspective when problem solving.  I saved my companies millions of dollars with my ability to step outside the box and to identify simple, elegant solutions.  In addition, I reduced project estimates by hundreds of thousands of dollars and hundreds of hours by identifying cleaner and more effective solutions. 

My philosophy of implementing a "zero support" model for my applications also resulted in savings of hundreds of thousands of dollars.  In short, I make problems disappear. I am an expert in resource allocation and in providing excellent support with minimal resources.  In addition, by reducing the number of necessary support resources, my teams were able to work on high priority projects without having to increase overall staffing levels.

My managers have all valued the fact that they never had to worry about my applications.  My ability to resolve issues and provide clear status reporting allowed them to focus on more important tasks. 

I am looking for an opportunity to apply my unique combination of people, project, and technical skills to provide world-class solutions to complex business challenges.


- Customer service oriented with the proven ability to build strong, effective business / IT relationships.

- Creative, practical problem solver who takes ownership of and provides value to my projects and products.

- Business continuity / disaster recovery planner.

- Extensive vendor package management experience (including purchasing, implementation, and support).

- Project / Product management..

Work experience


Business Development Agent


Initiate and develop business relationships with C-level executives to target cost reduction strategies.Connect companies with established telecom experts to initiate cost reduction projects.

Nov 2000Jul 2009

Product Manager

The Capital Group Compaines

The Capital Group Companies is a global financial services organization with 8000 associates and $850 billion in assets.

As a Product Manager supporting American Funds Distributors (Sales and Marketing), I directed a team of eight analysts and developers to provide new development and production support for publishing and transaction processing applications, including vendor software packages for mobile CRM (Pyxis), publishing (Document Sciences), and warehouse management (HighJump).

I also led multiple projects and provided direction for additional projects to improve scope and cost/time estimates.

My key responsibilities included planning/staffing, project management, business relationship management, vendor management, associate development, performance management, audit support, and financial planning and control.  Technical environment:  Java, .Net, Oracle, Weblogic, Web Services, Mainframe.

·Led a $300,000 project on time and on budget to replace sales force compensation spreadsheets with an automated application.Enabled the company to pass a critical outside audit.

·Saved $3 million (by delaying a mainframe upgrade for two years) by increasing the capacity of the nightly transaction processing cycle from 175K to 1.5M records and reducing the run time from 24+ hours to 6 hours.

·Saved over $500K by automating a manual literature web ordering process in three weeks (original estimate: six months) and allowed 10 - 15 associates to be re-allocated from manual data entry to more critical functions.

·Saved several hundred thousand dollars annually by reducing the number of mainframe support associates by 75% (10 to 2.5).The reduction was achieved through improved hiring practices, performance management and the implementation of a “zero support” policy (fixing defects permanently).

·Exceeded an IT strategic goal by creating and implementing an intuitive, flexible, and practical business continuity strategy for the department.Reduced the size of the plan documentation by 50% and automated the distribution of all documentation to each laptop.

·Implemented new processes that reduced disaster recovery test preparation time by 90% and improved the department’s disaster recovery test success rate from 29% to 95% in six months.

·Saved $130K by completing a major project proposal four months ahead of schedule.Provided direction and input to the Web development team that reduced the original estimate by $700K.

Apr 2000Nov 2000

Application Development Manager

Wyle Electronics

Wyle Electronics was a$1 billion distributor of high technology electronic products and components with 2000 associates.

As an Application Development Manager, I directed a team of 11 analysts and developers to provide new development and production support for all Sales, Engineering, and Oracle Financial systems.Key responsibilities included planning/staffing, business relationship management and financial planning and control.

·Identified and implemented modifications to the Oracle Financial online application that reduced screen response time from several minutes to a sub 5 second response time. 

Feb 1988Apr 2000

Project Manager

HomeBase, Inc

HomeBase was a $2 billion home improvement retailer with 10,000 associates.

As a Project Manager, I directed a team of 12 developers and project leads to provide new development and production support for all Financial, Inventory Management, Inventory Replenishment (INFOREM-III), Logistics, and EDI systems.

·Co-project manager for the implementation of the Retek merchandising system that replaced all merchandising and inventory management applications.Responsible for custom modifications, financial interfaces, and data conversion.

·Developed and implemented the Y2K strategy and remediation.Responsible for impact analysis, automated tool evaluation and purchase, and overall project management.

·Eliminated hundreds of hours of overtime each month in the Finance Department by implementing new processes for project prioritization and “zero support”.

·Provided a major strategic advantage for the company by implementing the capability to forecast product demand for 4.5 million items each night.The industry average was 250K – 300K each night. Responsible for analysis, design, development, and project management.

·Reduced financial application problem incidents by 95% in 18 months by implementing best practices in system design and system development.



California State University, Fullerton


Kitty Tsang

Bob was a good listener and always asked good questions. During the time I was supporting Bob's team on their technical architecture and infrastructure needs, he was collaborative and attentive to details. With several high priority projects in hand, he was able to balance the needs and resources to achieve the best results. Bob was easy to communicate with and understood the technology of his applications, which enabled him to make proper decisions on technology upgrades or infrastructure changes on applications suited best to the business.

Erika Jones

It has been my pleasure to work with Bob on a multitude of projects at the Capital Group Companies. Bob is a good listener, a thoughtful leader and mentor. He managed, developed and coached his associates with a fair and balanced approach. He is a highly intelligent IT professional that truly understands unique business situations and how to provide the best technology solutions. Bob is a very insightful strategist and communicates well with both business and IT management. He would be an asset to any organization!” July 29, 2009

John Salvatierra

Bob was very capable in managing a diverse set of applications. He motivated his team to produce significant volumes of work under tight deadlines. He was very collaborative when our respective teams needed to produce joint deliverables as part of a large integration project. Bob also did a great job faciliating Business Continuity and Disaster Recovery planning for the application teams in our group. This included several large and complex applications as well as a large number of smaller apps. Bob was very clear in his communications and consistently provided us with a high level of quality service.” July 27, 2009