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Strategic and tactical thinker able to align staff and technologies to accomplish business objectives

Effective in communicating ideas, developing technical specifications, and eliciting cooperation and commitment from team members and stakeholders

Organization and Technology manager able to lead teams; analyze and reengineer business processes; manage budgets and projects; specify infrastructures; engineer information repositories; design, develop and deploy software applications; identify and implement “best practices”; support enterprise operations; and, manage service level agreements

Industry experience: airlines, telecommunications, financial tax processing, gas and oil, broadband/cable services, and non-profit association

Work experience


Director of Information Technology

Electronic Security Association

§Technical architect aligning infrastructure with Association’s core mission components

§Analyzed business processes, staff roles, member “contact points” and web services/features

§Evaluated/recommended new Association Management System saving $100k annually

§Redesigned website to improve form/function, adding dynamic content and self-provisioning

§Coordinated outsourced support for hardware and software systems


Director, Interactive Services

Insight Interactive, LLC

§Established website “best practices” metrics improving website appearance and navigation

§Implemented repeatable processes for quarterly website updates improving quality/timeliness

§Migrated production web servers to new hosting provider improving availability to 99.999%


Manager, Database Group


§Managed technical operations for professional consulting and development teams with 99.9% uptime

§Setup standards, processes and tuning criteria improving uptimes from 75% to 99.99%

§Developed/taught database design and SQL courses reducing maintenance requests by 40%


Manager, Database & Systems Group


§Established administrative procedures for database servers resulting in 99.9% systems up-time

§Certified all servers, layered products and vendors for Y2K compliance with zero down-time

§Siebel project manager successfully consolidating and converting six sales systems


Program Manager

Titan Client/Server Technologies, Inc.

§Rescued a $10M integration project for GTE’s National Call Centers; delivered on time/budget

§Improved development/testing practices raising Capability Maturity Model rating (1.7 to 2.1)


Bachelor of Arts

Appalachian Bible College

Focus in Organization/Administration

Master of Science

Thesis: "Survey of Database Sublanguages"


Jul 2008Jun 2012

Project Management Professional (PMP)

Project Management Institute
Oct 2008

Agile Mastery

Valtech Technology

Top Secret

US Army Security Agency