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Work experience

Jan 2007Present

Associate Director of Progress Mentors

Provide direct, comprehensive program guidance to assigned students

Manage students' academic progress according to university policies

Schedule students' use of learning resources and degree assessments

Maintain appropriate documentation of all academic transactions

Maintain regular communication with students according to university protocol

Promoted to Progress Mentor Team Coordinator June 2007

§  Member of the Progress Mentor Department leadership team.

§  Collaborate with the Director of Progress Mentors, PM Managers, and PMs.

§  Successfully balance responsibility to serve both students and employees.

§  Work across departments and with PMs to identify, design, test, and then implement best practices and protocols.

§  Produce team training materials; provides one-to-one or group training as necessary.

Promoted to Associate Director of Progress Mentors Summer 2008

§  Member of the Academic Leadership Team

§  Resolve escalated or challenging student situations

§  Established and opened Phoenix, AZ WGU office

§  Created asynchronous, modular training program for new mentors

§  Responsible for compilation and distribution of weekly and monthly departmental data and reports. Implement strategies and solutions based on data findings.

Jun 2005Jun 2006

Assistant Editor

Lexis Nexis Publishing

§  Responsible for implementation of monthly amendments through creation of print proof, editing/proofreading, and updating

§  Met monthly editorial and production deadlines

§  Continuously reviewed online and print product for quality assurance

§  Supported project manager in communication with clients and customers

Promoted to Project Manager for the Virgin Islands Administrative Code February 2006

§  Responsible for monthly update of administrative code register and implementation of amendments through creation of print proof and editing

§  Met monthly editorial and print/online production deadlines


Assistant Editor

Change, The Magazine of Higher Education

§  Proofread manuscripts, input corrections

§  Maintained organization of files for authors and manuscripts


Publishing Liaison and Assistant Editor

The Center for American Places

Assistant Editor/Intern from Fall 2002-Summer 2003:

§  Processed manuscripts for publication                                                         

§  Contacted authors through phone, email, and letters

§  Typed contracts, proposals, and office correspondence

Promoted to Publishing Liaison and Associate Editor in the Fall of 2003:

§  Worked with authors and supervisors to develop and manage current projects

§  Evaluated solicited and unsolicited manuscripts

§  Solicited peer-reviews for manuscripts

§  Acknowledged in 6 Center books as of Spring 2004




James Madison University

Overall GPA: 3.84/4.0

            Bachelor of Arts, graduation May 2004, Magna Cum Laude                   

English major, coursework in writing and literature

§  Presidents List (Spring 2002, Fall 2003)

§  Deans List (Fall 2001, Fall 2002, Spring 2003, Spring 2004)