Associate Director of Progress Mentors
Provide direct, comprehensive program guidance to assigned students
Manage students' academic progress according to university policies
Schedule students' use of learning resources and degree assessments
Maintain appropriate documentation of all academic transactions
Maintain regular communication with students according to university protocol
Promoted to Progress Mentor Team Coordinator June 2007
§ Member of the Progress Mentor Department leadership team.
§ Collaborate with the Director of Progress Mentors, PM Managers, and PMs.
§ Successfully balance responsibility to serve both students and employees.
§ Work across departments and with PMs to identify, design, test, and then implement best practices and protocols.
§ Produce team training materials; provides one-to-one or group training as necessary.
Promoted to Associate Director of Progress Mentors Summer 2008
§ Member of the Academic Leadership Team
§ Resolve escalated or challenging student situations
§ Established and opened Phoenix, AZ WGU office
§ Created asynchronous, modular training program for new mentors
§ Responsible for compilation and distribution of weekly and monthly departmental data and reports. Implement strategies and solutions based on data findings.