Sr Programmer Analyst
Responsible for system business design, technical design, construction, and support. Performed work to design, test, implement, integrate, maintain, and modify simple to complex business applications to legacy system in 60+ instances. Built processes to execute database updates to core files to support consistent billing practices. Supported Data Warehouse application.Designed method to capture sales transactions to determine progress on current promotional sales products. Worked on a team to establish an EDI process for G&K Services – extracting data, creating databases, and programming a process to find newly settled invoices and send them out in EDI format; created EDI processes for ten different trading partners.
·Met with multiple business end users at various levels to gather requirements for design and development; this included analyzing and reporting cause/effect of unplanned changes.
·Prepared work plans; documented project requirements; and conducted risk assessments.
·Developed detailed design documents and code/work flows, system prototypes, and proof-of-concepts.
·Conducted design walk-thru, user acceptance testing, and SOX-complaint alpha/beta testing.
·Authored system and process documentation.
·Managed all components of change management including end user and technical documentation.
·Trained end users and support center staff.
·Provided on-call support for current and new applications.
·Identified and resolved application support issues; corrected bugs and issues.
·Mentored other developers and IT team members.