Lana Blacker

Responsible for system business design, technical design, construction, and support. Performed work to design, test, implement, integrate, maintain, and modify simple to complex business applications to legacy system in 60+ instances. Built processes to execute database updates to core files to support consistent billing practices. Supported Data Warehouse application.Designed method to capture sales transactions to determine progress on current promotional sales products. Worked on a team to establish an EDI process for G&K Services – extracting data, creating databases, and programming a process to find newly settled invoices and send them out in EDI format; created EDI processes for ten different trading partners.  

·Met with multiple business end users at various levels to gather requirements for design and development; this included analyzing and reporting cause/effect of unplanned changes.

·Prepared work plans; documented project requirements; and conducted risk assessments.

·Developed detailed design documents and code/work flows, system prototypes, and proof-of-concepts.

·Constructed code.

·Conducted design walk-thru, user acceptance testing, and SOX-complaint alpha/beta testing.

·Authored system and process documentation.

·Managed all components of change management including end user and technical documentation.

·Trained end users and support center staff.

·Provided on-call support for current and new applications.

·Identified and resolved application support issues; corrected bugs and issues.

·Mentored other developers and IT team members.

·Provided a full-range of technical services including analysis, design, and development for different custom projects in order entry, billing, purchasing, and inventory.

·Modified existing programs and created new programs using RPG/400, RPG/IV, RPG ILE, CL, SQL, and AS/SET. Modifications included database file updates, sub-file processing, interface programming, table and array processing.

·Participated in numerous conversion projects including Y2K projects and projects to convert the BPCS installation from one version to another.

·Analyzed custom programs and modified programs from the new version of BPCS to apply all modifications as appropriate.

·Performed programming in EDI; implemented EDI software for different clients.

·Worked with a variety of inbound and outbound transactions.

·Maintained an interface between ERP and EDI.

·Provided training for end-users.

·Worked on an internal project using Microsoft Access 97 to create different tables, forms, and queries for internal needs including a commission report, error report, and a staff list report.

Carried out quality control of production batches, prepared various reports for different internal customers, and assisted in maintaining data for the computer database.